Compare Heap, Kissmetrics, and Google Analytics

 
Free
$0 per month
Growth
From $500 Per Month
 
Enterprise
Custom
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 107 reviews)
8.1
(Based on 144 reviews)
9.1
(Based on 3,188 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 107 reviews)
7.8
(Based on 144 reviews)
7.8
(Based on 3,202 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 47 reviews)
7.1
(Based on 61 reviews)
8.0
(Based on 1,609 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 47 reviews)
8.1
(Based on 66 reviews)
8.3
(Based on 1,610 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 91 reviews)
8.5
(Based on 125 reviews)
7.5
(Based on 2,543 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 39 reviews)
8.5
(Based on 67 reviews)
8.3
(Based on 1,444 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 107 reviews)
8.2
(Based on 144 reviews)
8.6
(Based on 3,174 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.0%
54.9%
60.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
36.1%
27.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.8%
9.0%
12.0%
 
Internet
24.6%
Computer Software
24.0%
Marketing and Advertising
22.2%
 
Information Technology and Services
13.8%
Internet
21.3%
Computer Software
6.9%
 
Computer Software
13.8%
Marketing and Advertising
11.5%
Information Technology and Services
6.8%
 
Marketing and Advertising
13.0%
Information Technology and Services
5.5%
Internet
6.4%
 
Insurance
2.2%
Retail
3.3%
Higher Education
3.1%
 
Other
32.6%
Other
34.4%
Other
54.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

It still feels a little slow and clunky even after the redesign although that did help.

G2 Crowd User in Health, Wellness and Fitness

It took a slight learning curve. And this is another tool I need to check daily so just adds to my workload.

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
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Kate from G2 Crowd

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