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Compare Heap vs Pendo

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comparison of Heap vs. Pendo
based on data from user reviews. Heap rates 4.3/5 stars with 114 reviews. Pendo rates 4.6/5 stars with 87 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Heap
Pendo
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Heap
Heap
4.3
Based on 114 reviews
Pendo
Pendo
4.6
Based on 87 reviews
Optimized for quick response
 
Free
$0 per month
 
Enterprise
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 107 reviews)
8.8
(Based on 83 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 107 reviews)
8.4
(Based on 83 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 47 reviews)
8.6
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 47 reviews)
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 91 reviews)
9.2
(Based on 75 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 39 reviews)
9.6
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 107 reviews)
9.6
(Based on 82 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.0%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
74.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.8%
9.4%
 
Internet
24.6%
Computer Software
59.5%
 
Information Technology and Services
13.8%
Information Technology and Services
11.5%
 
Computer Software
13.8%
Internet
7.6%
 
Marketing and Advertising
13.0%
Marketing and Advertising
5.3%
 
Insurance
2.2%
Education Management
5.3%
 
Other
32.6%
Other
10.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Emily E.
User in Non-Profit Organization Management

The Pendo support team is second to none. Our personal representatives are always looking for ways to make our experience even better.

Most Helpful Critical Review
Most Helpful Critical Review
David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
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Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

 No downloads provided.
Ask Heap a QuestionContact HeapAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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