Compare Heap vs Pendo

See this comparison of Heap vs. Pendo based on data from user reviews. Heap rates 4.4/5 stars with 102 reviews. Pendo rates 4.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Enterprise
Custom
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 95 reviews)
8.7
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 95 reviews)
8.5
(Based on 58 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 41 reviews)
8.6
(Based on 35 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 41 reviews)
8.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 81 reviews)
9.3
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 33 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 95 reviews)
9.6
(Based on 58 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
18.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.3%
72.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
8.5%
 
Internet
24.8%
Computer Software
62.4%
 
Computer Software
15.4%
Information Technology and Services
11.9%
 
Information Technology and Services
13.7%
Internet
9.9%
 
Marketing and Advertising
12.8%
Marketing and Advertising
5.0%
 
Insurance
2.6%
Education Management
2.0%
 
Other
30.8%
Other
8.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

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Jan C.
Executive Sponsor in Computer Software

1) Easy to use interface 2) Good analytics 3) Very responsive support team 4) They are focused on our success

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

This is especially true in the funnels report, which I use every day. If you are looking to filter the data by identity, say for new customers, there is no way to export a report of all users who fall into that bucket. Heap will show the first 70 or so rows...

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
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Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

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Kate avatar
Kate from G2 Crowd

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