Compare Heap vs Pendo

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comparison of Heap vs. Pendo
based on data from user reviews. Heap rates 4.4/5 stars with 111 reviews. Pendo rates 4.7/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Heap
Pendo
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Heap
Heap
4.4
Based on 111 reviews
Pendo
Pendo
4.7
Based on 66 reviews
Optimized for quick response
 
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$0 per month
 
Enterprise
Custom
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 104 reviews)
8.7
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 104 reviews)
8.6
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 45 reviews)
8.7
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 45 reviews)
8.9
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 88 reviews)
9.3
(Based on 57 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 37 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 104 reviews)
9.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.8%
18.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
71.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.0%
9.4%
 
Internet
25.2%
Computer Software
60.0%
 
Information Technology and Services
14.1%
Information Technology and Services
11.8%
 
Computer Software
14.1%
Internet
9.1%
 
Marketing and Advertising
13.3%
Education Management
5.5%
 
Insurance
2.2%
Marketing and Advertising
4.5%
 
Other
31.1%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

Caleb O.
Administrator in Education Management

The UX is clean and easy to use. The greatest value for us is the ability to add content into our products without dev/engineering effort. We've seen massive success in reaching customers through our products versus email campaigns and other outreach. Our...

Most Helpful Critical Review
Most Helpful Critical Review
Chang C.
User in Internet

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
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Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

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Kate from G2 Crowd

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