Compare Heap vs Pendo

See this comparison of Heap vs. Pendo based on data from user reviews. Heap rates 4.4/5 stars with 104 reviews. Pendo rates 4.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Enterprise
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 97 reviews)
8.7
(Based on 59 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 97 reviews)
8.5
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 42 reviews)
8.6
(Based on 35 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 42 reviews)
8.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 83 reviews)
9.3
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 34 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 97 reviews)
9.6
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.7%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
71.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
8.3%
 
Internet
24.0%
Computer Software
61.8%
 
Computer Software
15.7%
Information Technology and Services
12.7%
 
Information Technology and Services
13.2%
Internet
9.8%
 
Marketing and Advertising
12.4%
Marketing and Advertising
4.9%
 
Insurance
2.5%
Education Management
2.0%
 
Other
32.2%
Other
8.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Justin A.
Agency in Marketing and Advertising

Heap is easy to implement, easy to use, and very simple to deploy. It gives the "lay-person", a marketing team member, or business team member who is NOT a tech savvy data scientist the ability to review the most important data, answer questions in a...

Daniel D.
Administrator

Pendo gives me both quantitative and qualitative analytics. It helps me getting to know my customers deep level of behavior and usage in our services.

Most Helpful Critical Review
Most Helpful Critical Review
Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
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Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

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Kate from G2 Crowd

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