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Compare Heap vs Piwik

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comparison of Heap vs. Piwik
based on data from user reviews. Heap rates 4.4/5 stars with 111 reviews. Piwik rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 per month
Cloud Starter 100k
$29 per month
 
Enterprise
Custom
Cloud Basic 300k
$65 per month
 
Piwik
$0
 
Cloud Professional 2M
$249 per month
 
Cloud Professional 1M
$129 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 104 reviews)
8.5
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 104 reviews)
8.0
(Based on 58 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 45 reviews)
7.9
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 45 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 88 reviews)
7.3
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 37 reviews)
8.4
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 104 reviews)
8.4
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.8%
47.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.0%
19.3%
 
Internet
25.2%
Marketing and Advertising
21.4%
 
Information Technology and Services
14.1%
Information Technology and Services
12.9%
 
Computer Software
14.1%
Internet
10.0%
 
Marketing and Advertising
13.3%
Computer Software
8.6%
 
Insurance
2.2%
Hospital & Health Care
4.3%
 
Other
31.1%
Other
42.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

Kaveh R.
Administrator in Computer Software

Custom queries/views can be slow and crash the system at times and it's important to cron and batch a lot of the work. The documentation on how to write plugins for Piwik are lacking. It used to be difficult to have it analyze log files but that has been...

 
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