Compare Heap, UserIQ, and Google Analytics

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 104 reviews)
8.6
(Based on 54 reviews)
9.0
(Based on 2,867 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 104 reviews)
8.0
(Based on 54 reviews)
7.8
(Based on 2,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 45 reviews)
7.5
(Based on 37 reviews)
8.0
(Based on 1,474 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 45 reviews)
8.3
(Based on 38 reviews)
8.3
(Based on 1,476 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 88 reviews)
9.6
(Based on 54 reviews)
7.5
(Based on 2,278 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 37 reviews)
9.7
(Based on 38 reviews)
8.3
(Based on 1,328 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 104 reviews)
9.8
(Based on 55 reviews)
8.5
(Based on 2,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.8%
40.4%
60.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
52.6%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.0%
7.0%
12.2%
 
Internet
25.2%
Computer Software
36.7%
Marketing and Advertising
22.8%
 
Information Technology and Services
14.1%
Marketing and Advertising
17.7%
Information Technology and Services
7.1%
 
Computer Software
14.1%
Internet
13.9%
Computer Software
7.0%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.3%
Internet
7.0%
 
Insurance
2.2%
Information Services
5.1%
Higher Education
3.1%
 
Other
31.1%
Other
20.3%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

G2 Crowd User

The onboarding is extremely helpful. The ability to segment consumers works great!

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
Chang C.
User in Internet

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
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