Want to see who topped the 2019 Best Software Awards?

Compare Heap, UserIQ, and Google Analytics

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 107 reviews)
8.6
(Based on 55 reviews)
9.1
(Based on 3,046 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 107 reviews)
7.8
(Based on 55 reviews)
7.8
(Based on 3,060 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 47 reviews)
7.4
(Based on 37 reviews)
8.0
(Based on 1,539 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 47 reviews)
8.3
(Based on 38 reviews)
8.3
(Based on 1,540 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 91 reviews)
9.6
(Based on 55 reviews)
7.5
(Based on 2,426 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 39 reviews)
9.7
(Based on 38 reviews)
8.3
(Based on 1,381 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 107 reviews)
9.8
(Based on 56 reviews)
8.5
(Based on 3,032 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.0%
43.1%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
50.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.8%
6.9%
12.0%
 
Internet
24.6%
Computer Software
37.5%
Marketing and Advertising
22.1%
 
Information Technology and Services
13.8%
Marketing and Advertising
18.8%
Computer Software
7.0%
 
Computer Software
13.8%
Internet
13.8%
Information Technology and Services
6.9%
 
Marketing and Advertising
13.0%
Information Technology and Services
6.3%
Internet
6.6%
 
Insurance
2.2%
Information Services
5.0%
Higher Education
3.0%
 
Other
32.6%
Other
18.8%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Allison G.
Administrator in Internet

Elizabeth has been an absolute delight to work with, she has supported us every step of the way and has gone above and beyond.

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
Charlie C.
Administrator

Time-consuming to set up specific events and segments. Only exports up to a set number of rows, so you need multiple exports No royalty for their long-standing customers. Company staff not good at communicating

G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
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