Compare Help Scout vs Freshdesk
See this
comparison of Help Scout vs. Freshdesk
based on data from user reviews. Help Scout rates 4.3/5 stars with 134 reviews. Freshdesk rates 4.4/5 stars with 2,040 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Plus
$27 user/month
Sprout
Free for UNLIMITED agents
 
Basic
$8 user/month
Blossom
$19 / agent / month billed annually
 
Standard
$15 user/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial Unavailable
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.5
Ease of Use
Ease of Use
9.2
8.8
Ease of Setup
Ease of Setup
8.8
8.5
Ease of Admin
Ease of Admin
8.8
8.7
Quality of Support
Quality of Support
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
8.6
Meets Requirements
Help Scout
8.4
Freshdesk
8.5
Ease of Use
Help Scout
9.2
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
Freshdesk
8.5
Ease of Admin
Help Scout
8.8
Freshdesk
8.7
Quality of Support
Help Scout
8.8
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.7
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Freshdesk
8.4
Response Automation
Help Scout
8.4
Freshdesk
8.4
SLA Management
Help Scout
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.4
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.7
Freshdesk
8.6
Ticket creation user experience
Help Scout
9.2
Freshdesk
8.8
Ticket response user experience
Help Scout
9.3
Freshdesk
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
Freshdesk
8.7
Searchable Articles
Help Scout
7.8
Freshdesk
8.6
Community Forums
Help Scout
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
Freshdesk
7.2
Forum to Reponse
Help Scout
8.0
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
Freshdesk
8.8
Live Chat
Help Scout
6.4
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
Freshdesk
8.6
Email to Case
Help Scout
9.2
Freshdesk
8.9
Chat/Live Support
Help Scout
6.8
Freshdesk
8.5
Social Integration
Help Scout
7.6
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.5
Freshdesk
7.9
Products and Version Tracking
Help Scout
Not enough data available
Freshdesk
8.2
Call Scripting
Help Scout
Not enough data available
Freshdesk
8.1
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Freshdesk
8.3
Self Service/Community
Forums
Help Scout
Not enough data available
Freshdesk
8.3
Knowledge Base
Help Scout
8.3
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
Freshdesk
8.3
Q&A
Help Scout
9.7
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Freshdesk
8.2
Reporting
Help Scout
8.0
Freshdesk
7.8
Dashboards
Help Scout
8.1
Freshdesk
8.2
Platform
ITIL Compliance
Help Scout
Not enough data available
Freshdesk
8.2
Mobile User Support
Help Scout
Not enough data available
Freshdesk
8.1
Customization
Help Scout
7.5
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.4
Freshdesk
8.5
Internationalization
Help Scout
8.1
Freshdesk
8.1
Performance & Reliability
Help Scout
9.3
Freshdesk
8.8
Integration APIs
Help Scout
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
10.7%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
22.6%
Information Technology and Services
20.4%
 
Internet
19.0%
Computer Software
14.0%
 
Information Technology and Services
8.3%
Internet
5.9%
 
Marketing and Advertising
6.0%
Education Management
3.7%
 
Hospital & Health Care
4.8%
E-Learning
3.4%
 
Other
39.3%
Other
52.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Freshdesk
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