See this comparison of Help Scout vs. Helpshift based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. Helpshift rates 4.3/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 103 reviews
Based on 114 reviews
$95 Per User / Per Month
$135 Per User / Per Month
$160 Per User / Per Month
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 45 reviews)
|Ease of AdminSee More|
(Based on 44 reviews)
(Based on 46 reviews)
|Quality of SupportSee More|
(Based on 82 reviews)
(Based on 87 reviews)
|Ease of Doing Business WithSee More|
(Based on 41 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
G2 Crowd User in Computer & Network Security
I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check...
|Most Helpful Critical Review|
There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.
G2 Crowd User in Internet
lack of other tools.....................
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