Compare Help Scout vs Helpshift

See this comparison of Help Scout vs. Helpshift based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. Helpshift rates 4.3/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Professional
$95 Per User / Per Month
 
Standard
$15 user/month
Enterprise
$135 Per User / Per Month
 
Plus
$27 user/month
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 95 reviews)
8.7
(Based on 98 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 95 reviews)
8.9
(Based on 98 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
8.8
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.5
(Based on 46 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.7
(Based on 87 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.8
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
8.2
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.4%
15.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
66.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
17.7%
 
Computer Software
23.5%
Computer Games
15.1%
 
Internet
21.2%
Consumer Services
12.7%
 
Information Technology and Services
8.3%
Financial Services
9.5%
 
Marketing and Advertising
6.8%
Internet
9.5%
 
E-Learning
3.8%
Consumer Goods
7.9%
 
Other
36.4%
Other
45.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer & Network Security

I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Internet

lack of other tools.....................

 
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Kate from G2 Crowd

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