Compare Help Scout vs Helpshift

See this comparison of Help Scout vs. Helpshift based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Professional
$95 Per User / Per Month
 
Standard
$15 user/month
Enterprise
$135 Per User / Per Month
 
Plus
$27 user/month
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.2
(Based on 23 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.5
(Based on 23 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.3
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.1
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.6
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.2
(Based on 9 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.6
(Based on 22 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
3.7%
 
Computer Software
23.1%
Internet
29.4%
 
Internet
21.5%
Computer Games
17.6%
 
Information Technology and Services
9.1%
Retail
8.8%
 
Marketing and Advertising
7.4%
Consumer Goods
8.8%
 
E-Learning
4.1%
Photography
5.9%
 
Other
34.7%
Other
29.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 p7f2avpvo5vaqrvcvojus9nnsgzg5to nwl2qtunuqv hcrmv702s9vvy kghp9is7jsmtzzb ri nwkvpgrjtqj  rc nxgvpgf 83qjcaaw8kynsnttqflt93tonh1pxqhv 8sigv
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

0 pub6m ovsxrcthi4juih 5uvw7actjzmyu36w6vrdwaitdw4vsi65luvaxkc3evznmi6iq4sxhs gjmhp0tvq6vnthsggjf4m0tlsf8uedzmhiqkzmxwdpme3gb wjzdry9oozmnpck
Abbey P.
Administrator in Computer Games

The in-conversation note and @ feature are incredibly useful when handing cases from one team member to another. The assign button is great for passing cases onto the correct department and the sub-categories allow an ease of work flow and project...

Most Helpful Critical Review
Most Helpful Critical Review
0  fvgaaqvnw8tbndzjfspl6jrvxst3nh4gy71iktrrxohkqozzy3k8qvrpasttl v4ysg8nzuza78ctvvgykt6lqbja73ctsj4ykydx3s9fssekt5nd6rskfwguvaitdhl0qlengky4k
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ...

 
Ask Help Scout a QuestionContact Help ScoutAsk Helpshift a QuestionContact Helpshift
Kate avatar
Kate from G2 Crowd

Need help?

I can help.