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Compare Help Scout vs Helpshift

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comparison of Help Scout vs. Helpshift
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Helpshift rates 4.2/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Professional
$95 Per User / Per Month
 
Standard
$15 user/month
Enterprise
$135 Per User / Per Month
 
Plus
$27 user/month
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.6
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.7
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.6
(Based on 46 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.8
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.2
(Based on 100 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
17.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
64.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
18.2%
 
Computer Software
23.6%
Computer Games
14.1%
 
Internet
20.4%
Consumer Services
11.9%
 
Information Technology and Services
8.3%
Financial Services
10.4%
 
Marketing and Advertising
6.4%
Internet
8.9%
 
E-Learning
4.5%
Consumer Goods
7.4%
 
Other
36.9%
Other
47.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Melchor II H.
User in Computer Games

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

B W.
User in Consumer Services

Thereā€™s no direct chat feature. It would be nice if you could chat to customer.

 
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Kate from G2 Crowd

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