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Compare Help Scout vs Helpshift

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comparison of Help Scout vs. Helpshift
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Professional
$95 Per User / Per Month
 
Standard
$15 user/month
Enterprise
$135 Per User / Per Month
 
Plus
$27 user/month
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
8.9
(Based on 127 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
20.1%
 
Computer Software
22.7%
Information Technology and Services
13.0%
 
Internet
21.4%
Consumer Services
13.0%
 
Information Technology and Services
7.8%
Computer Games
11.7%
 
Marketing and Advertising
6.5%
Financial Services
8.6%
 
E-Learning
4.5%
Internet
7.4%
 
Other
37.0%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Internet

The layout is beautiful, I feel organized, granted I haven't ever used any other software for this purpose. I've never been confused as a 6-month user.

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User

Can have better layout and also experience can be improved

 
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