Compare Help Scout vs Helpshift
See this
comparison of Help Scout vs. Helpshift
based on data from user reviews. Help Scout rates 4.3/5 stars with 134 reviews. Helpshift rates 4.3/5 stars with 168 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8 user/month
Professional
$95 Per User / Per Month
 
Standard
$15 user/month
Enterprise
$135 Per User / Per Month
 
Plus
$27 user/month
Platinum
$160 Per User / Per Month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
Ease of Use
Ease of Use
9.2
8.8
Ease of Setup
Ease of Setup
8.8
8.8
Ease of Admin
Ease of Admin
8.8
8.5
Quality of Support
Quality of Support
8.8
8.5
Ease of Doing Business With
Ease of Doing Business With
9.0
8.7
Product Direction (% positive)
Product Direction (% positive)
7.7
8.3
Meets Requirements
Help Scout
8.4
Helpshift
8.7
Ease of Use
Help Scout
9.2
Helpshift
8.8
Ease of Setup
Help Scout
8.8
Helpshift
8.8
Ease of Admin
Help Scout
8.8
Helpshift
8.5
Quality of Support
Help Scout
8.8
Helpshift
8.5
Ease of Doing Business With
Help Scout
9.0
Helpshift
8.7
Product Direction (% positive)
Help Scout
7.7
Helpshift
8.3

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Helpshift
8.6
Response Automation
Help Scout
8.4
Helpshift
8.4
SLA Management
Help Scout
Not enough data available
Helpshift
8.3
Attachments/Screencasts
Help Scout
8.4
Helpshift
8.5
Ticket Collaboration
Help Scout
8.7
Helpshift
8.2
Ticket creation user experience
Help Scout
9.2
Helpshift
8.6
Ticket response user experience
Help Scout
9.3
Helpshift
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
Helpshift
9.0
Searchable Articles
Help Scout
7.8
Helpshift
8.7
Community Forums
Help Scout
8.3
Helpshift
8.5
Interactive FAQs & Forums
Help Scout
8.1
Helpshift
8.4
Interaction
Web Portals
Help Scout
8.8
Helpshift
8.6
Forum to Reponse
Help Scout
8.0
Helpshift
8.8
Tickets and Tagging
Help Scout
8.7
Helpshift
9.0
Live Chat
Help Scout
6.4
Helpshift
9.0
Communication Channels
Customer Portal
Help Scout
9.0
Helpshift
8.6
Email to Case
Help Scout
9.2
Helpshift
8.6
Chat/Live Support
Help Scout
6.8
Helpshift
8.6
Social Integration
Help Scout
7.6
Helpshift
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Helpshift
Not enough data available
Customer and Contacts Database
Help Scout
7.5
Helpshift
8.2
Products and Version Tracking
Help Scout
Not enough data available
Helpshift
8.3
Call Scripting
Help Scout
Not enough data available
Helpshift
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Helpshift
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Helpshift
8.1
Knowledge Base
Help Scout
8.3
Helpshift
8.4
Ideas/Feedback
Help Scout
9.2
Helpshift
8.4
Q&A
Help Scout
9.7
Helpshift
8.3
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Helpshift
Not enough data available
Reporting
Help Scout
8.0
Helpshift
8.0
Dashboards
Help Scout
8.1
Helpshift
8.0
Platform
ITIL Compliance
Help Scout
Not enough data available
Helpshift
8.6
Mobile User Support
Help Scout
Not enough data available
Helpshift
8.8
Customization
Help Scout
7.5
Helpshift
8.2
User, Role, and Access Management
Help Scout
8.4
Helpshift
8.5
Internationalization
Help Scout
8.1
Helpshift
8.7
Performance & Reliability
Help Scout
9.3
Helpshift
8.6
Integration APIs
Help Scout
8.5
Helpshift
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
18.5%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
Helpshift
Small-Business
16.7%
Mid-Market
64.9%
Enterprise
18.5%

Reviewers' Industry

 
Computer Software
22.6%
Computer Games
13.2%
 
Internet
19.0%
Consumer Services
9.9%
 
Information Technology and Services
8.3%
Financial Services
8.2%
 
Marketing and Advertising
6.0%
Entertainment
8.2%
 
Hospital & Health Care
4.8%
Consumer Goods
7.7%
 
Other
39.3%
Other
52.7%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
Helpshift
Computer Games
13.2%
Consumer Services
9.9%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.7%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Helpshift
Most Helpful Favorable Review
G2 Crowd User

Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place.

Most Helpful Critical Review
G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

Screenshots

 
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