Compare Help Scout vs HubSpot Service Hub

See this comparison of Help Scout vs. HubSpot Service Hub based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
5.6%
 
Internet
21.9%
Marketing and Advertising
28.0%
 
Computer Software
21.9%
Mechanical or Industrial Engineering
8.0%
 
Information Technology and Services
7.9%
Information Technology and Services
8.0%
 
Marketing and Advertising
6.6%
Legal Services
8.0%
 
E-Learning
4.6%
Telecommunications
8.0%
 
Other
37.1%
Other
40.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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