Compare Help Scout vs Service Hub

See this comparison of Help Scout vs. HubSpot Service Hub based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.6
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.6
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
7.9
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.2
(Based on 9 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.8
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
0.0%
 
Computer Software
23.1%
Marketing and Advertising
30.0%
 
Internet
21.5%
Information Technology and Services
20.0%
 
Information Technology and Services
9.1%
E-Learning
10.0%
 
Marketing and Advertising
7.4%
Environmental Services
10.0%
 
E-Learning
4.1%
Human Resources
10.0%
 
Other
34.7%
Other
20.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

April T.
User

-user friendly and customizable -easily use for searching and creating

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
Ask Help Scout a QuestionContact Help ScoutAsk Service Hub a QuestionContact Service Hub
Kate from G2 Crowd

Need help?

I can help.