Compare Help Scout vs HubSpot Service Hub

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comparison of Help Scout vs. HubSpot Service Hub
based on data from user reviews. Help Scout rates 4.3/5 stars with 130 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Service Hub Enterprise
$1,200 /month
 
Standard
$15 user/month
Service Hub Professional
$400 /month
 
Plus
$27 user/month
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 120 reviews)
8.9
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 120 reviews)
9.0
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 57 reviews)
8.1
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 59 reviews)
8.3
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 104 reviews)
8.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 54 reviews)
9.1
(Based on 8 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 120 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.7%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
5.6%
 
Computer Software
23.2%
Marketing and Advertising
28.0%
 
Internet
19.5%
Telecommunications
8.0%
 
Information Technology and Services
7.9%
Mechanical or Industrial Engineering
8.0%
 
Marketing and Advertising
6.1%
Legal Services
8.0%
 
E-Learning
4.3%
Primary/Secondary Education
4.0%
 
Other
39.0%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

April T.
User

-user friendly and customizable -easily use for searching and creating

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Ask Help Scout a QuestionContact Help ScoutAsk Service Hub a QuestionContact Service Hub
Kate from G2 Crowd

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