Compare Help Scout, HubSpot Service Hub, and Freshdesk

Pricing

 
Plus
$27
user/month
Service Hub Enterprise
$1,200
/month
Sprout
Free
for UNLIMITED agents
 
Basic
$8
user/month
Service Hub Professional
$400
/month
Blossom
$19
/ agent / month billed annually
 
Standard
$15
user/month
Service Hub Starter
$50
/month
Garden
$35
/ agent / month billed annually
 
Service Hub Free
$0
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.5
Ease of Use
Ease of Use
9.2
8.9
8.8
Ease of Setup
Ease of Setup
8.8
7.9
8.5
Ease of Admin
Ease of Admin
8.8
8.1
8.7
Quality of Support
Quality of Support
8.8
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.6
Meets Requirements
Help Scout
8.4
HubSpot Service Hub
8.8
Freshdesk
8.5
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
Freshdesk
8.5
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
Freshdesk
8.7
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
HubSpot Service Hub
9.0
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.7
HubSpot Service Hub
10.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
HubSpot Service Hub
8.7
Freshdesk
8.4
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
Freshdesk
8.4
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.4
HubSpot Service Hub
7.0
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Ticket creation user experience
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
Freshdesk
8.7
Searchable Articles
Help Scout
7.8
HubSpot Service Hub
8.5
Freshdesk
8.6
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
Forum to Reponse
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Live Chat
Help Scout
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
Freshdesk
8.9
Chat/Live Support
Help Scout
6.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Social Integration
Help Scout
7.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.5
HubSpot Service Hub
Not enough data available
Freshdesk
7.9
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Knowledge Base
Help Scout
8.3
HubSpot Service Hub
8.0
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Reporting
Help Scout
8.0
HubSpot Service Hub
8.7
Freshdesk
7.8
Dashboards
Help Scout
8.1
HubSpot Service Hub
9.0
Freshdesk
8.2
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Customization
Help Scout
7.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Internationalization
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Performance & Reliability
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Integration APIs
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
61.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
33.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
5.6%
10.7%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
22.6%
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
 
Internet
19.0%
Telecommunications
8.0%
Computer Software
14.0%
 
Information Technology and Services
8.3%
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Education Management
3.7%
 
Hospital & Health Care
4.8%
Primary/Secondary Education
4.0%
E-Learning
3.4%
 
Other
39.3%
Other
44.0%
Other
52.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Help Scout
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk

Downloads

Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Service Hub a QuestionContact Service HubAsk Freshdesk a QuestionContact Freshdesk