Compare Help Scout, HubSpot Service Hub, and Kayako

Pricing

 
Plus
$27
user/month
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
 
Basic
$8
user/month
Service Hub Professional
$400
/month
Growth
$30
/agent/month
 
Standard
$15
user/month
Service Hub Starter
$50
/month
Scale
$60
/agent/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.1
Ease of Use
Ease of Use
9.2
8.9
8.4
Ease of Setup
Ease of Setup
8.8
7.9
8.0
Ease of Admin
Ease of Admin
8.8
8.1
8.1
Quality of Support
Quality of Support
8.8
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.1
Meets Requirements
Help Scout
8.4
HubSpot Service Hub
8.8
Kayako
8.1
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
Kayako
8.4
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
Kayako
8.0
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
Kayako
8.1
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
Kayako
8.2
Ease of Doing Business With
Help Scout
9.0
HubSpot Service Hub
9.0
Kayako
8.4
Product Direction (% positive)
Help Scout
7.7
HubSpot Service Hub
10.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
Help Scout
8.2
HubSpot Service Hub
8.7
Kayako
8.1
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
Kayako
8.3
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.9
Attachments/Screencasts
Help Scout
8.4
HubSpot Service Hub
7.0
Kayako
7.4
Ticket Collaboration
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Kayako
8.5
Ticket creation user experience
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Kayako
8.8
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Kayako
8.4
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
Kayako
8.9
Searchable Articles
Help Scout
7.8
HubSpot Service Hub
8.5
Kayako
9.2
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Kayako
8.5
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Kayako
9.0
Forum to Reponse
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Kayako
8.0
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Kayako
9.3
Live Chat
Help Scout
6.4
HubSpot Service Hub
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Kayako
8.3
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
Kayako
8.7
Chat/Live Support
Help Scout
6.8
HubSpot Service Hub
Not enough data available
Kayako
8.2
Social Integration
Help Scout
7.6
HubSpot Service Hub
Not enough data available
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.0
Customer and Contacts Database
Help Scout
7.5
HubSpot Service Hub
Not enough data available
Kayako
7.6
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.9
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.7
Knowledge Base
Help Scout
8.3
HubSpot Service Hub
8.0
Kayako
7.9
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Kayako
7.2
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Kayako
7.8
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.6
Reporting
Help Scout
8.0
HubSpot Service Hub
8.7
Kayako
7.1
Dashboards
Help Scout
8.1
HubSpot Service Hub
9.0
Kayako
7.6
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.7
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.7
Customization
Help Scout
7.5
HubSpot Service Hub
Not enough data available
Kayako
7.8
User, Role, and Access Management
Help Scout
8.4
HubSpot Service Hub
Not enough data available
Kayako
8.2
Internationalization
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Kayako
8.0
Performance & Reliability
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Kayako
8.6
Integration APIs
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
61.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
33.3%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
5.6%
7.8%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Software
22.6%
Marketing and Advertising
28.0%
Information Technology and Services
23.6%
 
Internet
19.0%
Telecommunications
8.0%
Computer Software
17.3%
 
Information Technology and Services
8.3%
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.2%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Internet
5.3%
 
Hospital & Health Care
4.8%
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
 
Other
39.3%
Other
44.0%
Other
42.8%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
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