Compare Help Scout, HubSpot Service Hub, and Zendesk Support

Pricing

 
Basic
$8
user/month
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Standard
$15
user/month
Service Hub Professional
$400
/month
Team
$19
/month
 
Plus
$27
user/month
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.6
Ease of Use
Ease of Use
9.2
8.9
8.6
Ease of Setup
Ease of Setup
8.8
7.9
8.2
Ease of Admin
Ease of Admin
8.8
8.1
8.3
Quality of Support
Quality of Support
8.8
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.6
Meets Requirements
Help Scout
8.4
HubSpot Service Hub
8.8
Zendesk Support
8.6
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
Zendesk Support
8.3
Ease of Doing Business With
Help Scout
9.0
HubSpot Service Hub
9.0
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.7
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
HubSpot Service Hub
8.7
Zendesk Support
8.5
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
Zendesk Support
8.4
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Help Scout
8.4
HubSpot Service Hub
7.0
Zendesk Support
8.3
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
Zendesk Support
8.6
Searchable Articles
Help Scout
7.8
HubSpot Service Hub
8.5
Zendesk Support
8.6
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Live Chat
Help Scout
6.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
Zendesk Support
8.8
Chat/Live Support
Help Scout
6.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Social Integration
Help Scout
7.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
Help Scout
7.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Knowledge Base
Help Scout
8.3
HubSpot Service Hub
8.0
Zendesk Support
8.4
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Reporting
Help Scout
8.0
HubSpot Service Hub
8.7
Zendesk Support
7.9
Dashboards
Help Scout
8.2
HubSpot Service Hub
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Customization
Help Scout
7.5
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Help Scout
8.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Internationalization
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Integration APIs
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
61.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
33.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
5.6%
16.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
22.5%
Marketing and Advertising
28.0%
Computer Software
17.9%
 
Internet
18.9%
Telecommunications
8.0%
Information Technology and Services
15.3%
 
Information Technology and Services
8.3%
Mechanical or Industrial Engineering
8.0%
Internet
10.3%
 
Marketing and Advertising
5.9%
Legal Services
8.0%
Marketing and Advertising
4.9%
 
Hospital & Health Care
4.7%
Primary/Secondary Education
4.0%
Telecommunications
3.3%
 
Other
39.6%
Other
44.0%
Other
48.4%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask Help Scout a QuestionContact Help ScoutAsk Service Hub a QuestionContact Service HubRequest More InformationRequest More Information