Compare Help Scout vs Inbenta

See this comparison of Help Scout vs. Inbenta based on data from user reviews. Help Scout rates 4.4/5 stars with 100 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 93 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 93 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 80 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 93 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.5%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.2%
25.0%
 
Computer Software
23.4%
Internet
41.7%
 
Internet
21.9%
Information Technology and Services
33.3%
 
Information Technology and Services
8.6%
Computer Software
16.7%
 
Marketing and Advertising
7.0%
Government Administration
8.3%
 
E-Learning
3.9%
 
Other
35.2%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Joel S.
Administrator in Information Technology and Services

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
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