Compare Help Scout vs Inbenta
See this
comparison of Help Scout vs. Inbenta
based on data from user reviews. Help Scout rates 4.3/5 stars with 136 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.2
Ease of Use
Ease of Use
9.2
8.5
Ease of Setup
Ease of Setup
8.8
9.1
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
Help Scout
8.4
Inbenta
8.2
Ease of Use
Help Scout
9.2
Inbenta
8.5
Ease of Setup
Help Scout
8.8
Inbenta
9.1
Ease of Admin
Help Scout
8.8
Inbenta
8.3
Quality of Support
Help Scout
8.8
Inbenta
9.4
Ease of Doing Business With
Help Scout
9.0
Inbenta
9.8
Product Direction (% positive)
Help Scout
7.8
Inbenta
9.0

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Inbenta
Not enough data available
Response Automation
Help Scout
8.4
Inbenta
Not enough data available
SLA Management
Help Scout
Not enough data available
Inbenta
Not enough data available
Attachments/Screencasts
Help Scout
8.4
Inbenta
Not enough data available
Ticket Collaboration
Help Scout
8.8
Inbenta
Not enough data available
Ticket creation user experience
Help Scout
9.2
Inbenta
Not enough data available
Ticket response user experience
Help Scout
9.3
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
8.7
Inbenta
Not enough data available
Searchable Articles
Help Scout
7.9
Inbenta
Not enough data available
Community Forums
Help Scout
8.3
Inbenta
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Inbenta
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Inbenta
Not enough data available
Forum to Reponse
Help Scout
8.0
Inbenta
Not enough data available
Tickets and Tagging
Help Scout
8.6
Inbenta
Not enough data available
Live Chat
Help Scout
6.4
Inbenta
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
Inbenta
Not enough data available
Email to Case
Help Scout
9.2
Inbenta
Not enough data available
Chat/Live Support
Help Scout
6.9
Inbenta
Not enough data available
Social Integration
Help Scout
7.7
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Inbenta
Not enough data available
Customer and Contacts Database
Help Scout
7.5
Inbenta
Not enough data available
Products and Version Tracking
Help Scout
Not enough data available
Inbenta
Not enough data available
Call Scripting
Help Scout
Not enough data available
Inbenta
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Inbenta
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Inbenta
Not enough data available
Knowledge Base
Help Scout
8.3
Inbenta
Not enough data available
Ideas/Feedback
Help Scout
9.2
Inbenta
Not enough data available
Q&A
Help Scout
9.7
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Inbenta
Not enough data available
Reporting
Help Scout
7.9
Inbenta
Not enough data available
Dashboards
Help Scout
8.1
Inbenta
Not enough data available
Platform
ITIL Compliance
Help Scout
Not enough data available
Inbenta
Not enough data available
Mobile User Support
Help Scout
Not enough data available
Inbenta
Not enough data available
Customization
Help Scout
7.5
Inbenta
Not enough data available
User, Role, and Access Management
Help Scout
8.4
Inbenta
Not enough data available
Internationalization
Help Scout
8.1
Inbenta
Not enough data available
Performance & Reliability
Help Scout
9.4
Inbenta
Not enough data available
Integration APIs
Help Scout
8.5
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
25.0%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Computer Software
22.4%
Internet
41.7%
 
Internet
18.8%
Information Technology and Services
33.3%
 
Information Technology and Services
8.2%
Computer Software
16.7%
 
Marketing and Advertising
5.9%
Government Administration
8.3%
 
Hospital & Health Care
4.7%
 
Other
40.0%
Other
0.0%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Screenshots

 
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