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Compare Help Scout vs Inline Manual

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comparison of Help Scout vs. Inline Manual
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
STANDARD
$59 per month
 
Standard
$15 user/month
STANDARD PRO
$158 per month
 
Plus
$27 user/month
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.5
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
7.9
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.9
(Based on 54 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 56 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.7
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 51 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
10.0
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
0.0%
 
Computer Software
23.4%
Computer Software
50.0%
 
Internet
20.3%
Marketing and Advertising
16.7%
 
Information Technology and Services
8.2%
Investment Management
16.7%
 
Marketing and Advertising
6.3%
Financial Services
16.7%
 
E-Learning
4.4%
 
Other
37.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

 
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Kate from G2 Crowd

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