Compare Help Scout vs Inline Manual

See this comparison of Help Scout vs. Inline Manual based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
STANDARD
$59 per month
 
Standard
$15 user/month
STANDARD PRO
$158 per month
 
Plus
$27 user/month
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.5
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
7.9
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.8
(Based on 51 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.8
(Based on 53 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
9.7
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.1
(Based on 48 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
10.0
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
0.0%
 
Internet
21.9%
Computer Software
50.0%
 
Computer Software
21.9%
Marketing and Advertising
16.7%
 
Information Technology and Services
7.9%
Investment Management
16.7%
 
Marketing and Advertising
6.6%
Financial Services
16.7%
 
E-Learning
4.6%
 
Other
37.1%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

 
Ask Help Scout a QuestionContact Help ScoutAsk Inline Manual a QuestionContact Inline Manual
Kate from G2 Crowd

Need help?

I can help.