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Compare Help Scout vs Issuetrak

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comparison of Help Scout vs. Issuetrak
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
34.5%
 
Computer Software
23.1%
Information Technology and Services
15.4%
 
Internet
21.2%
Hospital & Health Care
9.2%
 
Information Technology and Services
8.3%
Telecommunications
9.2%
 
Marketing and Advertising
6.4%
Education Management
6.2%
 
E-Learning
4.5%
Financial Services
6.2%
 
Other
36.5%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

 
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