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Compare Help Scout vs Issuetrak

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comparison of Help Scout vs. Issuetrak
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Issuetrak
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Add Product
Help Scout
Help Scout
4.3
Based on 122 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
34.5%
 
Computer Software
23.6%
Information Technology and Services
15.4%
 
Internet
20.4%
Telecommunications
9.2%
 
Information Technology and Services
8.3%
Hospital & Health Care
9.2%
 
Marketing and Advertising
6.4%
Financial Services
6.2%
 
E-Learning
4.5%
Education Management
6.2%
 
Other
36.9%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
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Kate from G2 Crowd

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