Compare Help Scout vs Issuetrak

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comparison of Help Scout vs. Issuetrak
based on data from user reviews. Help Scout rates 4.3/5 stars with 130 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Issuetrak
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Add Product
Help Scout
Help Scout
4.3
Based on 130 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 120 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 120 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 57 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 59 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 104 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 54 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 120 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.7%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
34.5%
 
Computer Software
23.2%
Information Technology and Services
15.4%
 
Internet
19.5%
Telecommunications
9.2%
 
Information Technology and Services
7.9%
Hospital & Health Care
9.2%
 
Marketing and Advertising
6.1%
Financial Services
6.2%
 
E-Learning
4.3%
Education Management
6.2%
 
Other
39.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

 
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Kate from G2 Crowd

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