Compare Help Scout vs Issuetrak

See this comparison of Help Scout vs. Issuetrak based on data from user reviews. Help Scout rates 4.5/5 stars with 91 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 84 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 84 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 40 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 41 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 74 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 38 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 84 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.1%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.3%
34.5%
 
Computer Software
23.7%
Information Technology and Services
15.4%
 
Internet
22.8%
Hospital & Health Care
9.2%
 
Information Technology and Services
7.9%
Telecommunications
9.2%
 
Marketing and Advertising
6.1%
Education Management
6.2%
 
E-Learning
4.4%
Financial Services
6.2%
 
Other
35.1%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

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Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

 
Ask Help Scout a QuestionContact Help ScoutRequest More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

Need help?

I can help.