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Compare Help Scout, Issuetrak, and HappyFox

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Help Scout
Issuetrak
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HappyFox
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Help Scout
Help Scout
4.3
Based on 121 reviews
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
Mighty
$29 per staff / month
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.2
(Based on 58 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.4
(Based on 59 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.2
(Based on 42 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.5
(Based on 43 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 56 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.3
(Based on 43 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.0
(Based on 59 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.2%
25.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
40.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
34.5%
15.5%
 
Computer Software
23.1%
Information Technology and Services
15.4%
Information Technology and Services
14.1%
 
Internet
20.5%
Hospital & Health Care
9.2%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Telecommunications
9.2%
Higher Education
6.4%
 
Marketing and Advertising
6.4%
Education Management
6.2%
Education Management
3.8%
 
E-Learning
4.5%
Financial Services
6.2%
Real Estate
3.8%
 
Other
37.2%
Other
53.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
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Kate from G2 Crowd

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