Want to see who topped the 2019 Best Software Awards?

Compare Help Scout, Issuetrak, and HappyFox

Add Product
Help Scout
Issuetrak
Optimized for quick response
HappyFox
Optimized for quick response
Add Product
remove product
Help Scout
Help Scout
4.3
Based on 124 reviews
remove product
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
Mighty
$29 per staff / month
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.2
(Based on 58 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.4
(Based on 59 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.2
(Based on 42 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.5
(Based on 43 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 56 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.3
(Based on 43 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.0
(Based on 59 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
25.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
40.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
34.5%
15.5%
 
Computer Software
23.4%
Information Technology and Services
15.4%
Information Technology and Services
14.1%
 
Internet
20.3%
Telecommunications
9.2%
Computer Software
12.2%
 
Information Technology and Services
8.2%
Hospital & Health Care
9.2%
Higher Education
6.4%
 
Marketing and Advertising
6.3%
Financial Services
6.2%
Real Estate
3.8%
 
E-Learning
4.4%
Education Management
6.2%
Education Management
3.8%
 
Other
37.3%
Other
53.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Ask Help Scout a QuestionContact Help ScoutAsk Issuetrak a QuestionContact IssuetrakAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.