Compare Help Scout, Issuetrak, and HappyFox

Pricing

 
Basic
$8
user/month
Productivity
$19 (cloud)
mo/user/annual contract
Mighty
$29
per staff / month
 
Standard
$15
user/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.0
8.9
Ease of Use
Ease of Use
9.2
8.2
9.3
Ease of Setup
Ease of Setup
8.8
8.0
8.9
Ease of Admin
Ease of Admin
8.8
8.3
9.1
Quality of Support
Quality of Support
8.8
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
9.3
Meets Requirements
Help Scout
8.4
Issuetrak
8.0
HappyFox
8.9
Ease of Use
Help Scout
9.2
Issuetrak
8.2
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Issuetrak
8.0
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Issuetrak
8.3
HappyFox
9.1
Quality of Support
Help Scout
8.8
Issuetrak
9.0
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
Issuetrak
9.3
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.7
Issuetrak
7.8
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Help Scout
8.2
Issuetrak
7.9
HappyFox
8.8
Response Automation
Help Scout
8.4
Issuetrak
8.2
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Issuetrak
7.4
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.4
Issuetrak
8.1
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Issuetrak
8.1
HappyFox
8.9
Ticket creation user experience
Help Scout
9.2
Issuetrak
8.4
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Issuetrak
8.1
HappyFox
9.1
Knowledge Share
Knowledge Base
Help Scout
8.7
Issuetrak
Not enough data available
HappyFox
8.5
Searchable Articles
Help Scout
7.8
Issuetrak
Not enough data available
HappyFox
8.8
Community Forums
Help Scout
8.3
Issuetrak
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Issuetrak
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Issuetrak
Not enough data available
HappyFox
7.2
Forum to Reponse
Help Scout
8.0
Issuetrak
Not enough data available
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Issuetrak
Not enough data available
HappyFox
9.3
Live Chat
Help Scout
6.4
Issuetrak
Not enough data available
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Issuetrak
8.2
HappyFox
8.9
Email to Case
Help Scout
9.2
Issuetrak
8.4
HappyFox
9.1
Chat/Live Support
Help Scout
6.9
Issuetrak
7.3
HappyFox
8.8
Social Integration
Help Scout
7.7
Issuetrak
Not enough data available
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.6
Issuetrak
7.8
HappyFox
8.1
Products and Version Tracking
Help Scout
Not enough data available
Issuetrak
7.9
HappyFox
8.3
Call Scripting
Help Scout
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Issuetrak
8.3
HappyFox
8.0
Knowledge Base
Help Scout
8.3
Issuetrak
7.5
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Issuetrak
7.8
HappyFox
8.5
Q&A
Help Scout
9.7
Issuetrak
7.6
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Issuetrak
Not enough data available
HappyFox
Not enough data available
Reporting
Help Scout
8.0
Issuetrak
6.8
HappyFox
8.3
Dashboards
Help Scout
8.2
Issuetrak
7.9
HappyFox
8.5
Platform
ITIL Compliance
Help Scout
Not enough data available
Issuetrak
6.9
HappyFox
9.1
Mobile User Support
Help Scout
Not enough data available
Issuetrak
5.7
HappyFox
7.3
Customization
Help Scout
7.5
Issuetrak
7.7
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.4
Issuetrak
8.3
HappyFox
8.7
Internationalization
Help Scout
8.1
Issuetrak
Not enough data available
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
Issuetrak
9.2
HappyFox
9.2
Integration APIs
Help Scout
8.5
Issuetrak
6.7
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
25.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
40.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
34.5%
15.5%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
15.4%
Information Technology and Services
14.1%
 
Internet
18.9%
Telecommunications
9.2%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Hospital & Health Care
9.2%
Higher Education
6.4%
 
Marketing and Advertising
5.9%
Financial Services
6.2%
Real Estate
3.8%
 
Hospital & Health Care
4.7%
Education Management
6.2%
Education Management
3.8%
 
Other
39.6%
Other
53.8%
Other
59.6%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

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