Compare Help Scout vs JIRA Service Desk

See this comparison of Help Scout vs. JIRA Service Desk based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
GET STARTED
$10 /month
 
Standard
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
41.5%
 
Computer Software
23.1%
Information Technology and Services
28.5%
 
Internet
21.5%
Computer Software
15.6%
 
Information Technology and Services
9.1%
Internet
6.5%
 
Marketing and Advertising
7.4%
Financial Services
4.2%
 
E-Learning
4.1%
Telecommunications
4.2%
 
Other
34.7%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

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Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
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Ask JIRA Service Desk a Question
Contact JIRA Service Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.