Compare Help Scout vs JIRA Service Desk

See this comparison of Help Scout vs. JIRA Service Desk based on data from user reviews. Help Scout rates 4.4/5 stars with 100 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
GET STARTED
$10 /month
 
Standard
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 93 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 93 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 80 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 93 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.5%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.2%
41.7%
 
Computer Software
23.4%
Information Technology and Services
28.5%
 
Internet
21.9%
Computer Software
15.8%
 
Information Technology and Services
8.6%
Internet
6.4%
 
Marketing and Advertising
7.0%
Telecommunications
4.3%
 
E-Learning
3.9%
Financial Services
4.1%
 
Other
35.2%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Abhimanyu S.
Administrator in Internet

Having said that, I think Service desk doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way.

 
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Kate from G2 Crowd

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