Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Help Scout vs Jira Service Desk

See this

comparison of Help Scout vs. Jira Service Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Jira Service Desk rates 4.1/5 stars with 431 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
GET STARTED
$10 /month
 
Standard
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.6
(Based on 410 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.1
(Based on 411 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
7.6
(Based on 153 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
7.7
(Based on 151 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.2
(Based on 340 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.4
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.1
(Based on 402 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
42.5%
 
Computer Software
23.6%
Information Technology and Services
29.0%
 
Internet
20.4%
Computer Software
15.2%
 
Information Technology and Services
8.3%
Internet
6.1%
 
Marketing and Advertising
6.4%
Telecommunications
4.3%
 
E-Learning
4.5%
Financial Services
3.9%
 
Other
36.9%
Other
41.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
Ask Help Scout a QuestionContact Help ScoutAsk Jira Service Desk a QuestionContact Jira Service Desk
Kate from G2 Crowd

Need help?

I can help.