Compare Help Scout vs Jira Service Desk
See this
comparison of Help Scout vs. Jira Service Desk
based on data from user reviews. Help Scout rates 4.3/5 stars with 135 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
GET STARTED
$10
/month
 
Standard
$15
user/month
FOR GROWING TEAMS
$20
/agent/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.5
Ease of Use
Ease of Use
9.2
7.9
Ease of Setup
Ease of Setup
8.8
7.3
Ease of Admin
Ease of Admin
8.8
7.4
Quality of Support
Quality of Support
8.8
8.0
Ease of Doing Business With
Ease of Doing Business With
9.0
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
Meets Requirements
Help Scout
8.4
Jira Service Desk
8.5
Ease of Use
Help Scout
9.2
Jira Service Desk
7.9
Ease of Setup
Help Scout
8.8
Jira Service Desk
7.3
Ease of Admin
Help Scout
8.8
Jira Service Desk
7.4
Quality of Support
Help Scout
8.8
Jira Service Desk
8.0
Ease of Doing Business With
Help Scout
9.0
Jira Service Desk
8.2
Product Direction (% positive)
Help Scout
7.7
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Jira Service Desk
8.0
Searchable Articles
Help Scout
7.8
Jira Service Desk
8.1
Community Forums
Help Scout
8.3
Jira Service Desk
7.9
Interactive FAQs & Forums
Help Scout
8.1
Jira Service Desk
7.8
Interaction
Web Portals
Help Scout
8.8
Jira Service Desk
8.0
Forum to Reponse
Help Scout
8.0
Jira Service Desk
8.2
Tickets and Tagging
Help Scout
8.7
Jira Service Desk
8.7
Live Chat
Help Scout
6.4
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
42.8%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
28.7%
 
Internet
18.9%
Computer Software
15.3%
 
Information Technology and Services
8.3%
Internet
6.0%
 
Marketing and Advertising
5.9%
Telecommunications
4.2%
 
Hospital & Health Care
4.7%
Financial Services
4.2%
 
Other
39.6%
Other
41.5%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Screenshots

 
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