Compare Help Scout vs KANA Enterprise

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comparison of Help Scout vs. KANA Enterprise
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 56 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 51 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
90.0%
 
Computer Software
22.8%
Information Technology and Services
18.8%
 
Internet
20.9%
Financial Services
12.5%
 
Information Technology and Services
8.2%
Outsourcing/Offshoring
12.5%
 
Marketing and Advertising
6.3%
Telecommunications
12.5%
 
E-Learning
4.4%
Insurance
12.5%
 
Other
37.3%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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