Compare Help Scout vs KANA Enterprise

See this comparison of Help Scout vs. KANA Enterprise based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
90.0%
 
Computer Software
23.3%
Information Technology and Services
18.8%
 
Internet
21.8%
Financial Services
12.5%
 
Information Technology and Services
8.3%
Outsourcing/Offshoring
12.5%
 
Marketing and Advertising
6.8%
Telecommunications
12.5%
 
E-Learning
3.8%
Insurance
12.5%
 
Other
36.1%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
Ask Help Scout a QuestionContact Help ScoutRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.