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Compare Help Scout vs Kayako

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comparison of Help Scout vs. Kayako
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Kayako
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Help Scout
Help Scout
4.3
Based on 122 reviews
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
Basic
$8 user/month
Inbox
$15 /agent/month
 
Standard
$15 user/month
Growth
$30 /agent/month
 
Plus
$27 user/month
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
7.3%
 
Computer Software
23.6%
Information Technology and Services
25.0%
 
Internet
20.4%
Computer Software
17.7%
 
Information Technology and Services
8.3%
Telecommunications
7.3%
 
Marketing and Advertising
6.4%
Internet
5.2%
 
E-Learning
4.5%
Marketing and Advertising
3.6%
 
Other
36.9%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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