Compare Help Scout vs Kayako

See this comparison of Help Scout vs. Kayako based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Free
$0 up to 3 agents
 
Standard
$15 user/month
Inbox
$9 /agent/month
 
Plus
$27 user/month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
7.9%
 
Computer Software
23.1%
Information Technology and Services
25.6%
 
Internet
21.5%
Computer Software
16.5%
 
Information Technology and Services
9.1%
Telecommunications
8.0%
 
Marketing and Advertising
7.4%
Internet
4.5%
 
E-Learning
4.1%
Marketing and Advertising
4.0%
 
Other
34.7%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.