Compare Help Scout vs Kayako

See this comparison of Help Scout vs. Kayako based on data from user reviews. Help Scout rates 4.4/5 stars with 103 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Free
$0 up to 3 agents
 
Standard
$15 user/month
Inbox
$9 /agent/month
 
Plus
$27 user/month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 95 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 95 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 95 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.4%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
7.8%
 
Computer Software
23.5%
Information Technology and Services
26.0%
 
Internet
21.2%
Computer Software
16.4%
 
Information Technology and Services
8.3%
Telecommunications
7.9%
 
Marketing and Advertising
6.8%
Internet
4.5%
 
E-Learning
3.8%
Marketing and Advertising
4.0%
 
Other
36.4%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

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