Compare Help Scout, Kayako, and Solvvy
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Help Scout
Help Scout
Kayako
Kayako
Optimized for quick response
Solvvy
Solvvy
Optimized for quick response

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.1
8.8
Ease of Use
Ease of Use
9.2
8.4
9.3
Ease of Setup
Ease of Setup
8.8
8.0
8.9
Ease of Admin
Ease of Admin
8.8
8.1
9.2
Quality of Support
Quality of Support
8.8
8.2
9.4
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.7
Product Direction (% positive)
Product Direction (% positive)
7.8
7.1
10.0
Meets Requirements
Help Scout
8.4
Kayako
8.1
Solvvy
8.8
Ease of Use
Help Scout
9.2
Kayako
8.4
Solvvy
9.3
Ease of Setup
Help Scout
8.8
Kayako
8.0
Solvvy
8.9
Ease of Admin
Help Scout
8.8
Kayako
8.1
Solvvy
9.2
Quality of Support
Help Scout
8.8
Kayako
8.2
Solvvy
9.4
Ease of Doing Business With
Help Scout
9.0
Kayako
8.4
Solvvy
9.7
Product Direction (% positive)
Help Scout
7.8
Kayako
7.1
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Kayako
8.9
Solvvy
Not enough data available
Searchable Articles
Help Scout
7.9
Kayako
9.2
Solvvy
9.7
Community Forums
Help Scout
8.3
Kayako
8.6
Solvvy
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Kayako
8.5
Solvvy
8.6
Interaction
Web Portals
Help Scout
8.8
Kayako
9.0
Solvvy
9.4
Forum to Reponse
Help Scout
8.0
Kayako
8.0
Solvvy
Not enough data available
Tickets and Tagging
Help Scout
8.6
Kayako
9.3
Solvvy
9.0
Live Chat
Help Scout
6.4
Kayako
8.9
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
56.9%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
35.3%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
7.8%
0%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
22.4%
Information Technology and Services
23.6%
Internet
31.3%
 
Internet
18.8%
Computer Software
17.3%
Computer Software
28.1%
 
Information Technology and Services
8.2%
Telecommunications
7.2%
Retail
15.6%
 
Marketing and Advertising
5.9%
Internet
5.3%
Consumer Electronics
6.3%
 
Hospital & Health Care
4.7%
Marketing and Advertising
3.8%
Computer Networking
6.3%
 
Other
40.0%
Other
42.8%
Other
12.5%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Solvvy
Ask Help Scout a QuestionContact Help ScoutAsk Kayako a QuestionContact KayakoAsk Solvvy a QuestionContact Solvvy