Compare Help Scout vs KnowledgeOwl

See this comparison of Help Scout vs. KnowledgeOwl based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
KnowledgeOwl Subscription
$49 month
 
Standard
$15 user/month
Additional Knowledge Bases
$30 month
 
Plus
$27 user/month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
23.8%
 
Computer Software
23.1%
Computer Software
25.0%
 
Internet
21.5%
Education Management
9.4%
 
Information Technology and Services
9.1%
Internet
9.4%
 
Marketing and Advertising
7.4%
Non-Profit Organization Management
7.8%
 
E-Learning
4.1%
Marketing and Advertising
6.3%
 
Other
34.7%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Leslie S.
Administrator in Information Technology and Services

KnowledgeOwl has been easy to use and upate. The image handling lets you create new help articles quickly and to swap out out-of-date screenshots.

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

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Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate avatar
Kate from G2 Crowd

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