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Compare Help Scout vs KnowledgeOwl

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comparison of Help Scout vs. KnowledgeOwl
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. KnowledgeOwl rates 4.5/5 stars with 67 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
KnowledgeOwl Subscription
$49 month
 
Standard
$15 user/month
Additional Knowledge Bases
$30 month
 
Plus
$27 user/month
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
9.1
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.1
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
9.0
(Based on 49 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
9.0
(Based on 52 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.7
(Based on 60 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
9.7
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
9.4
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
23.9%
 
Computer Software
23.1%
Computer Software
22.9%
 
Internet
21.2%
Information Technology and Services
8.6%
 
Information Technology and Services
8.3%
Education Management
8.6%
 
Marketing and Advertising
6.4%
Internet
8.6%
 
E-Learning
4.5%
Non-Profit Organization Management
7.1%
 
Other
36.5%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Non-Profit Organization Management

It allows me to do everything I need to do and get all the information to the team members who need it.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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