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Compare Help Scout vs KnowledgeOwl

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comparison of Help Scout vs. KnowledgeOwl
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
KnowledgeOwl Subscription
$49 month
 
Standard
$15 user/month
Additional Knowledge Bases
$30 month
 
Plus
$27 user/month
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
25.0%
 
Computer Software
23.4%
Computer Software
22.5%
 
Internet
20.3%
Internet
8.5%
 
Information Technology and Services
8.2%
Information Technology and Services
8.5%
 
Marketing and Advertising
6.3%
Education Management
8.5%
 
E-Learning
4.4%
Non-Profit Organization Management
7.0%
 
Other
37.3%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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