Compare Help Scout vs LiveAgent

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comparison of Help Scout vs. LiveAgent
based on data from user reviews. Help Scout rates 4.3/5 stars with 128 reviews. LiveAgent rates 4.5/5 stars with 967 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
 
Plus
$27 user/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
12.3%
 
Computer Software
23.5%
Information Technology and Services
11.9%
 
Internet
19.8%
Computer Software
7.1%
 
Information Technology and Services
8.0%
Computer & Network Security
5.9%
 
Marketing and Advertising
6.2%
Internet
5.6%
 
E-Learning
4.3%
Marketing and Advertising
4.2%
 
Other
38.3%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

The help documents are hard to find and not as clear as they could be.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
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Kate from G2 Crowd

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