Compare Help Scout vs LiveAgent

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comparison of Help Scout vs. LiveAgent
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. LiveAgent rates 4.4/5 stars with 711 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
 
Plus
$27 user/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.8
(Based on 660 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
9.0
(Based on 660 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
8.7
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.9
(Based on 435 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.1
(Based on 624 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
9.1
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
9.1
(Based on 649 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
60.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
13.8%
 
Computer Software
22.7%
Information Technology and Services
13.0%
 
Internet
21.4%
Computer Software
7.5%
 
Information Technology and Services
7.8%
Internet
5.4%
 
Marketing and Advertising
6.5%
Retail
5.1%
 
E-Learning
4.5%
Telecommunications
3.8%
 
Other
37.0%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
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Kate from G2 Crowd

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