Compare Help Scout vs LiveAgent

See this comparison of Help Scout vs. LiveAgent based on data from user reviews. Help Scout rates 4.4/5 stars with 101 reviews. LiveAgent rates 4.5/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
 
Plus
$27 user/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 94 reviews)
8.8
(Based on 604 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 94 reviews)
9.0
(Based on 604 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 43 reviews)
8.7
(Based on 418 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 44 reviews)
8.9
(Based on 417 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 81 reviews)
9.1
(Based on 571 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.1
(Based on 406 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 94 reviews)
9.1
(Based on 593 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
69.8%
61.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.1%
25.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
13.0%
 
Computer Software
23.3%
Information Technology and Services
12.7%
 
Internet
21.7%
Computer Software
7.5%
 
Information Technology and Services
8.5%
Internet
6.0%
 
Marketing and Advertising
7.0%
Retail
5.4%
 
E-Learning
3.9%
Telecommunications
3.3%
 
Other
35.7%
Other
65.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

 
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