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Compare Help Scout vs LiveAgent

See this

comparison of Help Scout vs. LiveAgent
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. LiveAgent rates 4.5/5 stars with 830 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
 
Plus
$27 user/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.9
(Based on 767 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.0
(Based on 768 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.8
(Based on 510 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.9
(Based on 509 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 726 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.1
(Based on 495 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
9.1
(Based on 757 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
64.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
22.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
12.8%
 
Computer Software
23.6%
Information Technology and Services
12.8%
 
Internet
20.4%
Computer Software
8.0%
 
Information Technology and Services
8.3%
Internet
6.0%
 
Marketing and Advertising
6.4%
Marketing and Advertising
4.7%
 
E-Learning
4.5%
Retail
4.4%
 
Other
36.9%
Other
64.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 No videos provided.

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 No downloads provided.
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Kate from G2 Crowd

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