Compare Help Scout vs LiveAgent

See this comparison of Help Scout vs. LiveAgent based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Ticket
$12/month User Seat
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
 
Plus
$27 user/month
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
11.9%
 
Computer Software
23.1%
Information Technology and Services
12.3%
 
Internet
21.5%
Computer Software
7.7%
 
Information Technology and Services
9.1%
Internet
6.4%
 
Marketing and Advertising
7.4%
Retail
5.6%
 
E-Learning
4.1%
Telecommunications
3.3%
 
Other
34.7%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

lee t.
User

It seems like no one was really using this option on my site

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.