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Compare Help Scout, LiveAgent, and Freshdesk

 
Plus
$27 user/month
All-inclusive
$39/month User Seat
Sprout
Free for UNLIMITED agents
 
Basic
$8 user/month
Ticket+Chat
$29/month User Seat
Blossom
$19 / agent / month billed annually
 
Standard
$15 user/month
Ticket
$9/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.9
(Based on 802 reviews)
8.6
(Based on 1,788 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.0
(Based on 803 reviews)
8.9
(Based on 1,798 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.8
(Based on 527 reviews)
8.7
(Based on 1,307 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.9
(Based on 526 reviews)
8.8
(Based on 1,341 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 760 reviews)
9.0
(Based on 1,734 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.2
(Based on 512 reviews)
9.0
(Based on 1,275 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
9.1
(Based on 791 reviews)
8.8
(Based on 1,783 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
64.0%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
22.8%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
13.2%
10.3%
 
Computer Software
23.4%
Information Technology and Services
13.0%
Information Technology and Services
20.7%
 
Internet
20.3%
Computer Software
7.7%
Computer Software
14.3%
 
Information Technology and Services
8.2%
Internet
5.8%
Internet
6.0%
 
Marketing and Advertising
6.3%
Marketing and Advertising
4.5%
Education Management
3.7%
 
E-Learning
4.4%
Retail
4.4%
E-Learning
3.4%
 
Other
37.3%
Other
64.6%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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