Compare Help Scout, LiveAgent, and HappyFox

Pricing

 
Basic
$8
user/month
All-inclusive
$39/month
User Seat
Mighty
$29
per staff / month
 
Standard
$15
user/month
Ticket+Chat
$29/month
User Seat
Enterprise
$69
per staff / month
 
Plus
$27
user/month
Ticket
$9/month
User Seat
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.9
8.9
Ease of Use
Ease of Use
9.2
9.1
9.3
Ease of Setup
Ease of Setup
8.8
8.8
8.9
Ease of Admin
Ease of Admin
8.8
8.9
9.1
Quality of Support
Quality of Support
8.8
9.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
9.1
9.3
Meets Requirements
Help Scout
8.4
LiveAgent
8.9
HappyFox
8.9
Ease of Use
Help Scout
9.2
LiveAgent
9.1
HappyFox
9.3
Ease of Setup
Help Scout
8.8
LiveAgent
8.8
HappyFox
8.9
Ease of Admin
Help Scout
8.8
LiveAgent
8.9
HappyFox
9.1
Quality of Support
Help Scout
8.8
LiveAgent
9.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
LiveAgent
9.2
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
LiveAgent
9.1
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Help Scout
8.2
LiveAgent
8.8
HappyFox
8.8
Response Automation
Help Scout
8.4
LiveAgent
8.8
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
LiveAgent
8.7
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.4
LiveAgent
8.7
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
LiveAgent
9.0
HappyFox
8.9
Ticket creation user experience
Help Scout
9.2
LiveAgent
9.0
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
LiveAgent
9.0
HappyFox
9.1
Knowledge Share
Knowledge Base
Help Scout
8.7
LiveAgent
9.3
HappyFox
8.5
Searchable Articles
Help Scout
7.9
LiveAgent
9.3
HappyFox
8.8
Community Forums
Help Scout
8.3
LiveAgent
9.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
LiveAgent
9.3
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
LiveAgent
9.3
HappyFox
7.2
Forum to Reponse
Help Scout
8.0
LiveAgent
9.4
HappyFox
8.1
Tickets and Tagging
Help Scout
8.6
LiveAgent
9.5
HappyFox
9.3
Live Chat
Help Scout
6.4
LiveAgent
9.6
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
LiveAgent
8.8
HappyFox
8.9
Email to Case
Help Scout
9.2
LiveAgent
9.1
HappyFox
9.1
Chat/Live Support
Help Scout
6.9
LiveAgent
9.2
HappyFox
8.8
Social Integration
Help Scout
7.7
LiveAgent
8.7
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveAgent
8.8
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.5
LiveAgent
8.7
HappyFox
8.1
Products and Version Tracking
Help Scout
Not enough data available
LiveAgent
8.9
HappyFox
8.3
Call Scripting
Help Scout
Not enough data available
LiveAgent
9.0
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveAgent
8.9
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
LiveAgent
8.8
HappyFox
8.0
Knowledge Base
Help Scout
8.3
LiveAgent
8.7
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
LiveAgent
8.8
HappyFox
8.5
Q&A
Help Scout
9.7
LiveAgent
8.9
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveAgent
8.7
HappyFox
Not enough data available
Reporting
Help Scout
7.9
LiveAgent
8.7
HappyFox
8.3
Dashboards
Help Scout
8.1
LiveAgent
8.9
HappyFox
8.5
Platform
ITIL Compliance
Help Scout
Not enough data available
LiveAgent
8.9
HappyFox
9.1
Mobile User Support
Help Scout
Not enough data available
LiveAgent
8.2
HappyFox
7.3
Customization
Help Scout
7.5
LiveAgent
8.7
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.4
LiveAgent
8.7
HappyFox
8.7
Internationalization
Help Scout
8.1
LiveAgent
8.8
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
LiveAgent
9.0
HappyFox
9.2
Integration APIs
Help Scout
8.5
LiveAgent
8.6
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
58.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
29.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
12.1%
15.5%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
LiveAgent
Small-Business
58.3%
Mid-Market
29.7%
Enterprise
12.1%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.4%
Information Technology and Services
12.0%
Information Technology and Services
14.1%
 
Internet
18.8%
Computer Software
6.9%
Computer Software
12.2%
 
Information Technology and Services
8.2%
Computer & Network Security
6.3%
Higher Education
6.4%
 
Marketing and Advertising
5.9%
Internet
5.3%
Real Estate
3.8%
 
Hospital & Health Care
4.7%
Retail
4.1%
Education Management
3.8%
 
Other
40.0%
Other
65.4%
Other
59.6%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.9%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

Unable to add placeholders/variables to canned messages. Unable to add ticket fields that agents are required to complete before a ticket can be closed. Unable to export all ticket data for a selected range, agent, department. You must export each ticket...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User

Unable to add placeholders/variables to canned messages. Unable to add ticket fields that agents are required to complete before a ticket can be closed. Unable to export all ticket data for a selected range, agent, department. You must export each ticket...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
Help Scout
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
LiveAgent
HappyFox
No downloads provided
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