Want to see who topped the 2019 Best Software Awards?

Compare Help Scout, LiveAgent, and HappyFox

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
Mighty
$29 per staff / month
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
Enterprise
$69 per staff / month
 
Plus
$27 user/month
Ticket
$9/month User Seat
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.9
(Based on 799 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.0
(Based on 800 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.8
(Based on 526 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.9
(Based on 525 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 757 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.2
(Based on 511 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
9.1
(Based on 788 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
64.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
22.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
13.1%
15.5%
 
Computer Software
23.4%
Information Technology and Services
12.9%
Information Technology and Services
14.1%
 
Internet
20.3%
Computer Software
7.8%
Computer Software
12.2%
 
Information Technology and Services
8.2%
Internet
5.8%
Higher Education
6.4%
 
Marketing and Advertising
6.3%
Marketing and Advertising
4.6%
Real Estate
3.8%
 
E-Learning
4.4%
Retail
4.3%
Education Management
3.8%
 
Other
37.3%
Other
64.6%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User in Hospital & Health Care

I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
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Kate from G2 Crowd

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