Want to see who topped the 2019 Best Software Awards?

Compare Help Scout, LiveAgent, and Zendesk Support

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Plus
$27 user/month
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.9
(Based on 801 reviews)
8.7
(Based on 1,219 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.0
(Based on 802 reviews)
8.7
(Based on 1,223 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.8
(Based on 527 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.9
(Based on 526 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.1
(Based on 759 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.2
(Based on 512 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
9.1
(Based on 790 reviews)
7.8
(Based on 1,211 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
64.1%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
22.8%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
13.1%
16.2%
 
Computer Software
23.4%
Information Technology and Services
13.0%
Computer Software
18.3%
 
Internet
20.3%
Computer Software
7.8%
Information Technology and Services
15.1%
 
Information Technology and Services
8.2%
Internet
5.8%
Internet
10.7%
 
Marketing and Advertising
6.3%
Marketing and Advertising
4.6%
Marketing and Advertising
5.1%
 
E-Learning
4.4%
Retail
4.4%
Telecommunications
3.3%
 
Other
37.3%
Other
64.5%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User in Retail

no customer support , phones were always dropping calls

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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