Compare Help Scout, LiveAgent, and Zendesk Support

Pricing

 
Basic
$8 user/month
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Standard
$15 user/month
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Plus
$27 user/month
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.9
8.6
Ease of Use
Ease of Use
9.2
9.1
8.6
Ease of Setup
Ease of Setup
8.8
8.8
8.2
Ease of Admin
Ease of Admin
8.8
8.9
8.3
Quality of Support
Quality of Support
8.8
9.2
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.1
7.6
Meets Requirements
Help Scout
8.4
LiveAgent
8.9
Zendesk Support
8.6
Ease of Use
Help Scout
9.2
LiveAgent
9.1
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
LiveAgent
8.8
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
LiveAgent
9.2
Zendesk Support
8.3
Ease of Doing Business With
Help Scout
9.0
LiveAgent
9.2
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.7
LiveAgent
9.1
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Help Scout
8.2
LiveAgent
8.8
Zendesk Support
8.5
Response Automation
Help Scout
8.4
LiveAgent
8.8
Zendesk Support
8.4
SLA Management
Help Scout
Not enough data available
LiveAgent
8.7
Zendesk Support
8.1
Attachments/Screencasts
Help Scout
8.4
LiveAgent
8.7
Zendesk Support
8.3
Ticket Collaboration
Help Scout
8.7
LiveAgent
9.0
Zendesk Support
8.6
Ticket creation user experience
Help Scout
9.2
LiveAgent
9.0
Zendesk Support
8.9
Ticket response user experience
Help Scout
9.3
LiveAgent
9.0
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Help Scout
8.7
LiveAgent
9.3
Zendesk Support
8.6
Searchable Articles
Help Scout
7.8
LiveAgent
9.3
Zendesk Support
8.6
Community Forums
Help Scout
8.3
LiveAgent
9.3
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.1
LiveAgent
9.3
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
LiveAgent
9.3
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.0
LiveAgent
9.4
Zendesk Support
8.4
Tickets and Tagging
Help Scout
8.7
LiveAgent
9.5
Zendesk Support
8.9
Live Chat
Help Scout
6.4
LiveAgent
9.6
Zendesk Support
8.5
Communication Channels
Customer Portal
Help Scout
9.0
LiveAgent
8.8
Zendesk Support
8.4
Email to Case
Help Scout
9.2
LiveAgent
9.1
Zendesk Support
8.8
Chat/Live Support
Help Scout
6.8
LiveAgent
9.2
Zendesk Support
8.4
Social Integration
Help Scout
7.6
LiveAgent
8.7
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveAgent
8.8
Zendesk Support
8.0
Customer and Contacts Database
Help Scout
7.5
LiveAgent
8.7
Zendesk Support
8.1
Products and Version Tracking
Help Scout
Not enough data available
LiveAgent
8.9
Zendesk Support
8.1
Call Scripting
Help Scout
Not enough data available
LiveAgent
9.0
Zendesk Support
7.8
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveAgent
8.9
Zendesk Support
7.7
Self Service/Community
Forums
Help Scout
Not enough data available
LiveAgent
8.8
Zendesk Support
8.0
Knowledge Base
Help Scout
8.3
LiveAgent
8.7
Zendesk Support
8.4
Ideas/Feedback
Help Scout
9.2
LiveAgent
8.8
Zendesk Support
8.1
Q&A
Help Scout
9.7
LiveAgent
8.9
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveAgent
8.7
Zendesk Support
7.9
Reporting
Help Scout
8.0
LiveAgent
8.7
Zendesk Support
7.9
Dashboards
Help Scout
8.1
LiveAgent
8.9
Zendesk Support
8.1
Platform
ITIL Compliance
Help Scout
Not enough data available
LiveAgent
8.9
Zendesk Support
8.1
Mobile User Support
Help Scout
Not enough data available
LiveAgent
8.2
Zendesk Support
8.1
Customization
Help Scout
7.5
LiveAgent
8.7
Zendesk Support
8.0
User, Role, and Access Management
Help Scout
8.4
LiveAgent
8.7
Zendesk Support
8.3
Internationalization
Help Scout
8.1
LiveAgent
8.8
Zendesk Support
8.2
Performance & Reliability
Help Scout
9.3
LiveAgent
9.0
Zendesk Support
8.5
Integration APIs
Help Scout
8.5
LiveAgent
8.6
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
58.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
29.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
12.1%
16.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
22.6%
Information Technology and Services
12.0%
Computer Software
17.8%
 
Internet
19.0%
Computer Software
6.8%
Information Technology and Services
15.3%
 
Information Technology and Services
8.3%
Computer & Network Security
6.3%
Internet
10.3%
 
Marketing and Advertising
6.0%
Internet
5.3%
Marketing and Advertising
4.9%
 
Hospital & Health Care
4.8%
Retail
4.1%
Telecommunications
3.2%
 
Other
39.3%
Other
65.4%
Other
48.5%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
Help Scout
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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