Compare Help Scout vs LiveHelpNow

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comparison of Help Scout vs. LiveHelpNow
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Live chat and SMS
$18.90 per month
 
Plus
$27 user/month
Knowledge base management
$18.90 per month
 
Basic
$8 user/month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.8
(Based on 100 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 56 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 51 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
18.3%
 
Computer Software
22.8%
Information Technology and Services
8.0%
 
Internet
20.9%
Retail
5.8%
 
Information Technology and Services
8.2%
Construction
4.4%
 
Marketing and Advertising
6.3%
Business Supplies and Equipment
4.4%
 
E-Learning
4.4%
Insurance
4.4%
 
Other
37.3%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Marketing and Advertising

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
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LiveHelpNow help desk software. Company and vision

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