Compare Help Scout vs LiveHelpNow

See this comparison of Help Scout vs. LiveHelpNow based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Live chat and SMS
$18.90 per month
 
Plus
$27 user/month
Knowledge base management
$18.90 per month
 
Basic
$8 user/month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
18.7%
 
Computer Software
23.3%
Information Technology and Services
8.2%
 
Internet
21.8%
Retail
6.0%
 
Information Technology and Services
8.3%
Insurance
4.5%
 
Marketing and Advertising
6.8%
Consumer Goods
4.5%
 
E-Learning
3.8%
Real Estate
3.7%
 
Other
36.1%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Justin K.
Administrator

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
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