Compare Help Scout vs LiveHelpNow

See this comparison of Help Scout vs. LiveHelpNow based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Live chat and SMS
$18.90 per month
 
Plus
$27 user/month
Knowledge base management
$18.90 per month
 
Basic
$8 user/month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
18.4%
 
Computer Software
23.1%
Information Technology and Services
7.0%
 
Internet
21.5%
Retail
6.3%
 
Information Technology and Services
9.1%
Insurance
4.7%
 
Marketing and Advertising
7.4%
Consumer Goods
4.7%
 
E-Learning
4.1%
Construction
3.9%
 
Other
34.7%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

Being able to chat online, it makes things easier

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.