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Compare Help Scout vs LiveHelpNow

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comparison of Help Scout vs. LiveHelpNow
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard
$15 user/month
Live chat and SMS
$18.90 per month
 
Plus
$27 user/month
Knowledge base management
$18.90 per month
 
Basic
$8 user/month
Support Ticket Sofware
$18.90 per month
 
Call management
$9 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
19.1%
 
Computer Software
23.4%
Information Technology and Services
7.9%
 
Internet
20.3%
Retail
5.8%
 
Information Technology and Services
8.2%
Insurance
4.3%
 
Marketing and Advertising
6.3%
Consumer Goods
4.3%
 
E-Learning
4.4%
Business Supplies and Equipment
4.3%
 
Other
37.3%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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