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Compare Help Scout vs MindTouch

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comparison of Help Scout vs. MindTouch
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
MindTouch
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Add Product
Help Scout
Help Scout
4.3
Based on 124 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
22.4%
 
Computer Software
23.4%
Computer Software
36.4%
 
Internet
20.3%
Information Technology and Services
16.7%
 
Information Technology and Services
8.2%
Financial Services
7.6%
 
Marketing and Advertising
6.3%
Telecommunications
6.1%
 
E-Learning
4.4%
Internet
4.5%
 
Other
37.3%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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Kate from G2 Crowd

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