Compare Help Scout vs MindTouch

See this comparison of Help Scout vs. MindTouch based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
22.4%
 
Computer Software
23.3%
Computer Software
36.4%
 
Internet
21.8%
Information Technology and Services
16.7%
 
Information Technology and Services
8.3%
Financial Services
7.6%
 
Marketing and Advertising
6.8%
Telecommunications
6.1%
 
E-Learning
3.8%
Insurance
4.5%
 
Other
36.1%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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Kate from G2 Crowd

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