G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare Help Scout vs Moxie

See this

comparison of Help Scout vs. Moxie
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Moxie rates 3.7/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
7.9
(Based on 18 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.1
(Based on 18 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
8.3
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
7.9
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.6
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
9.0
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
5.9
(Based on 18 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
5.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
55.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
40.0%
 
Computer Software
23.1%
Insurance
11.1%
 
Internet
21.2%
Retail
7.4%
 
Information Technology and Services
8.3%
Hospitality
7.4%
 
Marketing and Advertising
6.4%
Internet
7.4%
 
E-Learning
4.5%
Individual & Family Services
7.4%
 
Other
36.5%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Religious Institutions

The way you can curate unique customer engagement to your company and website in mobile format.

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

 
Ask Help Scout a QuestionContact Help ScoutAsk Moxie a QuestionContact Moxie
Kate from G2 Crowd

Need help?

I can help.