Based on 121 reviews
Based on 20 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 53 reviews)
|Ease of AdminSee More|
(Based on 55 reviews)
|Quality of SupportSee More|
(Based on 98 reviews)
(Based on 15 reviews)
|Ease of Doing Business WithSee More|
(Based on 50 reviews)
(Based on 6 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
Individual & Family Services
|Most Helpful Favorable Review|
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
G2 Crowd User in Religious Institutions
The way you can curate unique customer engagement to your company and website in mobile format.
|Most Helpful Critical Review|
I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...
G2 Crowd User in Hospitality
As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.
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