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Compare Help Scout vs Moxie

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comparison of Help Scout vs. Moxie
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
36.8%
 
Computer Software
23.4%
Insurance
11.5%
 
Internet
20.3%
Retail
7.7%
 
Information Technology and Services
8.2%
Internet
7.7%
 
Marketing and Advertising
6.3%
Individual & Family Services
7.7%
 
E-Learning
4.4%
Hospitality
7.7%
 
Other
37.3%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Insurance

the interface is pretty straightforward for the most part

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

 
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Kate from G2 Crowd

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