Compare Help Scout vs Moxie

See this comparison of Help Scout vs. Moxie based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
36.8%
 
Computer Software
23.3%
Insurance
11.5%
 
Internet
21.8%
Retail
7.7%
 
Information Technology and Services
8.3%
Hospitality
7.7%
 
Marketing and Advertising
6.8%
Internet
7.7%
 
E-Learning
3.8%
Individual & Family Services
7.7%
 
Other
36.1%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

 
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Kate from G2 Crowd

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