Compare Help Scout vs Moxie

See this comparison of Help Scout vs. Moxie based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Moxie rates 3.6/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
7.8
(Based on 17 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.1
(Based on 17 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
8.2
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
7.8
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.6
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
5.7
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
57.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
36.8%
 
Computer Software
23.1%
Insurance
11.5%
 
Internet
21.5%
Retail
7.7%
 
Information Technology and Services
9.1%
Hospitality
7.7%
 
Marketing and Advertising
7.4%
Internet
7.7%
 
E-Learning
4.1%
Individual & Family Services
7.7%
 
Other
34.7%
Other
57.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Real Estate

The interface was intuitive and easy to use. I did not have to train extensively in order to utilize it effectively.

Most Helpful Critical Review
Most Helpful Critical Review
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Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

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Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
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Kate avatar
Kate from G2 Crowd

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