Compare Help Scout, Moxie, and Freshdesk
 Help Scout 4.3 Based on 128 reviews |  Moxie 3.6 Based on 21 reviews |  Freshdesk 4.4 Based on 1,996 reviews |
Pricing
Plus $27 user/month | ‐ | Sprout Free for UNLIMITED agents | |
Basic $8 user/month | ‐ | Blossom $19 / agent / month billed annually | |
Standard $15 user/month | ‐ | Garden $35 / agent / month billed annually | |
| ‐ | ‐ | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 118 reviews) | 7.7 (Based on 19 reviews) | 8.6 (Based on 1,856 reviews) |
| Ease of Use | 9.2 (Based on 118 reviews) | 7.9 (Based on 19 reviews) | 8.9 (Based on 1,866 reviews) |
| Ease of Setup | 8.9 (Based on 55 reviews) | 8.5 (Based on 7 reviews) | 8.7 (Based on 1,341 reviews) |
| Ease of Admin | 8.8 (Based on 57 reviews) | 8.1 (Based on 7 reviews) | 8.8 (Based on 1,375 reviews) |
| Quality of Support | 8.9 (Based on 102 reviews) | 8.7 (Based on 15 reviews) | 9.0 (Based on 1,801 reviews) |
| Ease of Doing Business With | 9.0 (Based on 52 reviews) | 9.0 (Based on 6 reviews) | 9.0 (Based on 1,309 reviews) |
| Product Direction (% positive) | 8.0 (Based on 118 reviews) | 5.6 (Based on 19 reviews) | 8.8 (Based on 1,851 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 60.7% | 4.8% | 53.6% |
Mid-Market (51-1000 emp.) | 36.9% | 57.1% | 35.6% |
Enterprise (> 1000 emp.) | 2.5% | 38.1% | 10.7% |
Reviewers' Industry
Computer Software 23.5% | Insurance 10.7% | Information Technology and Services 20.6% | |
Internet 19.8% | Financial Services 10.7% | Computer Software 14.2% | |
Information Technology and Services 8.0% | Retail 7.1% | Internet 5.9% | |
Marketing and Advertising 6.2% | Internet 7.1% | Education Management 3.7% | |
E-Learning 4.3% | Individual & Family Services 7.1% | E-Learning 3.5% | |
Other 38.3% | Other 57.1% | Other 52.2% |
Reviews
| Most Helpful Favorable Review | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... | G2 Crowd User in Consumer Goods Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service. | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | G2 Crowd User in Consumer Goods Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly | G2 Crowd User in Hospitality As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective. | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
