Compare Help Scout, Moxie, and Freshdesk

 
Plus
$27 user/month
Sprout
Free for UNLIMITED agents
 
Basic
$8 user/month
Blossom
$19 / agent / month billed annually
 
Standard
$15 user/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
7.7
(Based on 19 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
7.9
(Based on 19 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.5
(Based on 7 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.1
(Based on 7 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.7
(Based on 15 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.0
(Based on 6 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
5.6
(Based on 19 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
4.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
57.1%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
38.1%
10.7%
 
Computer Software
23.5%
Insurance
10.7%
Information Technology and Services
20.6%
 
Internet
19.8%
Financial Services
10.7%
Computer Software
14.2%
 
Information Technology and Services
8.0%
Retail
7.1%
Internet
5.9%
 
Marketing and Advertising
6.2%
Internet
7.1%
Education Management
3.7%
 
E-Learning
4.3%
Individual & Family Services
7.1%
E-Learning
3.5%
 
Other
38.3%
Other
57.1%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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