Compare Help Scout, Moxie, and HappyFox

 
Basic
$8 user/month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
7.7
(Based on 19 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
7.9
(Based on 19 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.5
(Based on 7 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.1
(Based on 7 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.7
(Based on 15 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.0
(Based on 6 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
5.6
(Based on 19 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
4.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
57.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
38.1%
15.5%
 
Computer Software
23.5%
Insurance
10.7%
Information Technology and Services
14.1%
 
Internet
19.8%
Financial Services
10.7%
Computer Software
12.2%
 
Information Technology and Services
8.0%
Retail
7.1%
Higher Education
6.4%
 
Marketing and Advertising
6.2%
Internet
7.1%
Real Estate
3.8%
 
E-Learning
4.3%
Individual & Family Services
7.1%
Education Management
3.8%
 
Other
38.3%
Other
57.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Retail

Moxie makes receiving and responding to emails quick and efficient.

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
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Kate from G2 Crowd

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