Compare Help Scout, Moxie, and Kayako

 
Basic
$8 user/month
Inbox
$15 /agent/month
 
Standard
$15 user/month
Growth
$30 /agent/month
 
Plus
$27 user/month
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
7.7
(Based on 19 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
7.9
(Based on 19 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.5
(Based on 7 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.1
(Based on 7 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.7
(Based on 15 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.0
(Based on 6 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
5.6
(Based on 19 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
4.8%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
57.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
38.1%
7.2%
 
Computer Software
23.5%
Insurance
10.7%
Information Technology and Services
23.7%
 
Internet
19.8%
Financial Services
10.7%
Computer Software
17.4%
 
Information Technology and Services
8.0%
Retail
7.1%
Telecommunications
7.2%
 
Marketing and Advertising
6.2%
Internet
7.1%
Internet
5.3%
 
E-Learning
4.3%
Individual & Family Services
7.1%
Marketing and Advertising
3.9%
 
Other
38.3%
Other
57.1%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Human Resources

I like the organization that this program has. It is simple to toggle between inboxes and respond in a timely manner.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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