Compare Help Scout, Moxie, and TeamSupport

 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
7.7
(Based on 19 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
7.9
(Based on 19 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
8.5
(Based on 7 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
8.1
(Based on 7 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
8.7
(Based on 15 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.0
(Based on 6 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
5.6
(Based on 19 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
4.8%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
57.1%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
38.1%
11.1%
 
Computer Software
23.5%
Insurance
10.7%
Computer Software
27.3%
 
Internet
19.8%
Financial Services
10.7%
Information Technology and Services
20.8%
 
Information Technology and Services
8.0%
Retail
7.1%
Internet
5.6%
 
Marketing and Advertising
6.2%
Internet
7.1%
Financial Services
4.5%
 
E-Learning
4.3%
Individual & Family Services
7.1%
Hospitality
3.6%
 
Other
38.3%
Other
57.1%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
Ask Help Scout a QuestionContact Help ScoutAsk Moxie a QuestionContact Moxie
Kate from G2 Crowd

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