Compare Help Scout vs Oracle Service Cloud (formerly RightNow)

See this comparison of Help Scout vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 62 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.3
(Based on 54 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.1
(Based on 53 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
7.3
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
7.7
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
7.3
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
7.4
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
6.2
(Based on 52 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
11.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
52.5%
 
Computer Software
23.3%
Information Technology and Services
25.5%
 
Internet
21.8%
Retail
10.2%
 
Information Technology and Services
8.3%
Financial Services
6.1%
 
Marketing and Advertising
6.8%
Computer Software
6.1%
 
E-Learning
3.8%
Marketing and Advertising
4.1%
 
Other
36.1%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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Kate from G2 Crowd

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