Compare Help Scout vs Oracle

See this comparison of Help Scout vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.2
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
50.0%
 
Computer Software
23.1%
Information Technology and Services
27.2%
 
Internet
21.5%
Retail
10.9%
 
Information Technology and Services
9.1%
Financial Services
6.5%
 
Marketing and Advertising
7.4%
Computer Software
6.5%
 
E-Learning
4.1%
Consumer Electronics
4.3%
 
Other
34.7%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
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Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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