Compare Help Scout vs ProProfs Knowledge Base Software

See this comparison of Help Scout vs. ProProfs Knowledge Base Software based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
8.9
(Based on 44 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.0
(Based on 45 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 82 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 41 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
(Based on 96 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
0.0%
 
Computer Software
23.3%
Computer Software
28.6%
 
Internet
21.8%
Information Technology and Services
14.3%
 
Information Technology and Services
8.3%
Graphic Design
14.3%
 
Marketing and Advertising
6.8%
Arts and Crafts
14.3%
 
E-Learning
3.8%
Telecommunications
14.3%
 
Other
36.1%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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