Compare Help Scout vs ProProfs Knowledge Base Software

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comparison of Help Scout vs. ProProfs Knowledge Base Software
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
8.8
(Based on 54 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.7
(Based on 56 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.9
(Based on 51 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
9.1%
 
Computer Software
22.8%
Computer Software
50.0%
 
Internet
20.9%
Information Technology and Services
18.8%
 
Information Technology and Services
8.2%
Graphic Design
6.3%
 
Marketing and Advertising
6.3%
Arts and Crafts
6.3%
 
E-Learning
4.4%
Education Management
6.3%
 
Other
37.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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