Compare Help Scout vs Salesforce Knowledge

See this comparison of Help Scout vs. Salesforce Knowledge based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets Requirements
Meets Requirements
8.6
(Based on 89 reviews)
Not enough data available
Ease of Use
Ease of Use
9.4
(Based on 89 reviews)
Not enough data available
Ease of Setup
Ease of Setup
8.9
(Based on 41 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.0
(Based on 42 reviews)
Not enough data available
Quality of Support
Quality of Support
9.1
(Based on 77 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.3
(Based on 39 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.2
(Based on 89 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
60.0%
 
Computer Software
23.1%
Computer Software
33.3%
 
Internet
21.5%
Computer & Network Security
22.2%
 
Information Technology and Services
9.1%
Internet
22.2%
 
Marketing and Advertising
7.4%
Insurance
22.2%
 
E-Learning
4.1%
 
Other
34.7%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.