Compare Help Scout vs Salesforce Knowledge

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comparison of Help Scout vs. Salesforce Knowledge
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 54 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 56 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 99 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 51 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
50.0%
 
Computer Software
22.8%
Internet
22.2%
 
Internet
20.9%
Computer Software
16.7%
 
Information Technology and Services
8.2%
Computer & Network Security
11.1%
 
Marketing and Advertising
6.3%
Hospital & Health Care
11.1%
 
E-Learning
4.4%
Insurance
11.1%
 
Other
37.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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