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Compare Help Scout vs Salesforce Knowledge

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comparison of Help Scout vs. Salesforce Knowledge
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
45.5%
 
Computer Software
23.4%
Internet
22.2%
 
Internet
20.3%
Computer Software
22.2%
 
Information Technology and Services
8.2%
Insurance
11.1%
 
Marketing and Advertising
6.3%
Hospital & Health Care
11.1%
 
E-Learning
4.4%
Textiles
5.6%
 
Other
37.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

All the resources you need and easy to find info all in one place

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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