Compare Help Scout vs Salesforce Knowledge

See this comparison of Help Scout vs. Salesforce Knowledge based on data from user reviews. Help Scout rates 4.4/5 stars with 104 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
50.0%
 
Computer Software
23.3%
Internet
22.2%
 
Internet
21.8%
Computer Software
16.7%
 
Information Technology and Services
8.3%
Computer & Network Security
11.1%
 
Marketing and Advertising
6.8%
Hospital & Health Care
11.1%
 
E-Learning
3.8%
Insurance
11.1%
 
Other
36.1%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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