Compare Help Scout vs Salesforce Service Cloud

See this comparison of Help Scout vs. Salesforce Service Cloud based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.5
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
7.7
(Based on 548 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
8.2
(Based on 558 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
8.1
(Based on 1,196 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
32.9%
 
Internet
21.9%
Computer Software
16.1%
 
Computer Software
21.9%
Information Technology and Services
15.1%
 
Information Technology and Services
7.9%
Internet
8.6%
 
Marketing and Advertising
6.6%
Financial Services
3.7%
 
E-Learning
4.6%
Hospital & Health Care
3.5%
 
Other
37.1%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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