Compare Help Scout vs SF Service Cloud

See this comparison of Help Scout vs. Salesforce Service Cloud based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
31.5%
 
Computer Software
23.1%
Computer Software
16.7%
 
Internet
21.5%
Information Technology and Services
14.7%
 
Information Technology and Services
9.1%
Internet
9.0%
 
Marketing and Advertising
7.4%
Hospital & Health Care
3.5%
 
E-Learning
4.1%
Non-Profit Organization Management
3.4%
 
Other
34.7%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 No videos provided.
 No downloads provided.
Ask Help Scout a QuestionContact Help ScoutAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

Need help?

I can help.