Compare Help Scout vs SF Service Cloud

See this comparison of Help Scout vs. Salesforce Service Cloud based on data from user reviews. Help Scout rates 4.5/5 stars with 91 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 84 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 84 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 40 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 41 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 74 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 38 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 84 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.1%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.6%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.3%
30.4%
 
Computer Software
23.7%
Computer Software
17.2%
 
Internet
22.8%
Information Technology and Services
13.7%
 
Information Technology and Services
7.9%
Internet
9.6%
 
Marketing and Advertising
6.1%
Hospital & Health Care
3.5%
 
E-Learning
4.4%
Non-Profit Organization Management
3.5%
 
Other
35.1%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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