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Compare Help Scout vs Salesforce Service Cloud

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comparison of Help Scout vs. Salesforce Service Cloud
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,421 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Plus
$27 user/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Standard
$15 user/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.5
(Based on 1,275 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
8.2
(Based on 1,276 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
7.7
(Based on 554 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
8.1
(Based on 561 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.2
(Based on 1,121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
8.5
(Based on 548 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.0
(Based on 1,257 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
33.2%
 
Computer Software
23.4%
Computer Software
14.8%
 
Internet
20.3%
Information Technology and Services
14.7%
 
Information Technology and Services
8.2%
Internet
8.4%
 
Marketing and Advertising
6.3%
Hospital & Health Care
3.7%
 
E-Learning
4.4%
Financial Services
3.3%
 
Other
37.3%
Other
55.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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 No downloads provided.
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Kate from G2 Crowd

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