Compare Help Scout vs Salesforce Service Cloud

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comparison of Help Scout vs. Salesforce Service Cloud
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,392 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.5
(Based on 1,248 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
8.1
(Based on 1,250 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
7.8
(Based on 563 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
8.2
(Based on 573 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
8.2
(Based on 1,103 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
8.5
(Based on 558 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
8.1
(Based on 1,232 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
32.9%
 
Computer Software
23.1%
Computer Software
15.8%
 
Internet
21.2%
Information Technology and Services
15.3%
 
Information Technology and Services
8.3%
Internet
8.4%
 
Marketing and Advertising
6.4%
Financial Services
3.7%
 
E-Learning
4.5%
Hospital & Health Care
3.5%
 
Other
36.5%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate from G2 Crowd

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