Compare Help Scout, Salesforce Service Cloud, and HappyFox

 
Basic
$8 user/month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.5
(Based on 1,229 reviews)
9.0
(Based on 103 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
8.1
(Based on 1,231 reviews)
9.4
(Based on 103 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
7.7
(Based on 555 reviews)
9.0
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
8.2
(Based on 565 reviews)
9.2
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
8.2
(Based on 1,085 reviews)
9.3
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
8.5
(Based on 550 reviews)
9.4
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
8.1
(Based on 1,213 reviews)
9.4
(Based on 105 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
25.7%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
41.4%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
32.9%
15.6%
 
Computer Software
22.7%
Computer Software
16.0%
Information Technology and Services
14.3%
 
Internet
21.4%
Information Technology and Services
15.2%
Computer Software
12.3%
 
Information Technology and Services
7.8%
Internet
8.5%
Higher Education
6.5%
 
Marketing and Advertising
6.5%
Financial Services
3.7%
Education Management
3.9%
 
E-Learning
4.5%
Hospital & Health Care
3.4%
Real Estate
3.9%
 
Other
37.0%
Other
53.2%
Other
59.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
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