Compare Help Scout, Salesforce Service Cloud, and HappyFox

 
Basic
$8 user/month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 96 reviews)
8.5
(Based on 1130 reviews)
9.0
(Based on 103 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 96 reviews)
8.1
(Based on 1132 reviews)
9.4
(Based on 103 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 44 reviews)
7.7
(Based on 514 reviews)
9.0
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 45 reviews)
8.2
(Based on 522 reviews)
9.2
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 82 reviews)
8.2
(Based on 995 reviews)
9.3
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 41 reviews)
8.5
(Based on 509 reviews)
9.4
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 96 reviews)
8.1
(Based on 1119 reviews)
9.4
(Based on 105 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.7%
26.6%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
41.4%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.0%
32.0%
15.6%
 
Computer Software
23.3%
Computer Software
16.3%
Information Technology and Services
14.3%
 
Internet
21.8%
Information Technology and Services
14.7%
Computer Software
12.3%
 
Information Technology and Services
8.3%
Internet
8.7%
Higher Education
6.5%
 
Marketing and Advertising
6.8%
Hospital & Health Care
3.5%
Education Management
3.9%
 
E-Learning
3.8%
Financial Services
3.4%
Real Estate
3.9%
 
Other
36.1%
Other
53.3%
Other
59.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
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