Compare Help Scout, Salesforce Service Cloud, and HappyFox

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Help Scout
Salesforce Service Cloud
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HappyFox
Optimized for quick response
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Help Scout
Help Scout
4.3
Based on 130 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,476 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Plus
$27 user/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Mighty
$29 per staff / month
 
Standard
$15 user/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
Fantastic
$49 per staff / month
 
Basic
$8 user/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Enterprise
$69 per staff / month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 120 reviews)
8.6
(Based on 1,322 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 120 reviews)
8.2
(Based on 1,324 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 57 reviews)
7.7
(Based on 580 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 59 reviews)
8.1
(Based on 585 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 104 reviews)
8.3
(Based on 1,165 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 54 reviews)
8.5
(Based on 570 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 120 reviews)
8.0
(Based on 1,304 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.7%
25.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
40.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
34.0%
15.5%
 
Computer Software
23.2%
Information Technology and Services
14.7%
Information Technology and Services
14.1%
 
Internet
19.5%
Computer Software
14.6%
Computer Software
12.2%
 
Information Technology and Services
7.9%
Internet
8.2%
Higher Education
6.4%
 
Marketing and Advertising
6.1%
Hospital & Health Care
3.6%
Real Estate
3.8%
 
E-Learning
4.3%
Financial Services
3.4%
Education Management
3.8%
 
Other
39.0%
Other
55.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
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