Compare Help Scout vs SnapEngage
See this
comparison of Help Scout vs. SnapEngage
based on data from user reviews. Help Scout rates 4.3/5 stars with 134 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8 user/month
Essentials
From $16 per user / per month
 
Standard
$15 user/month
Professional
From $26 per user / per month
 
Plus
$27 user/month
Enterprise
From $40 per user / per month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
Ease of Use
Ease of Use
9.2
9.2
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.8
8.8
Quality of Support
Quality of Support
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
Product Direction (% positive)
Product Direction (% positive)
7.7
8.6
Meets Requirements
Help Scout
8.4
SnapEngage
8.7
Ease of Use
Help Scout
9.2
SnapEngage
9.2
Ease of Setup
Help Scout
8.8
SnapEngage
8.9
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
Quality of Support
Help Scout
8.8
SnapEngage
9.1
Ease of Doing Business With
Help Scout
9.0
SnapEngage
9.4
Product Direction (% positive)
Help Scout
7.7
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.9
Searchable Articles
Help Scout
7.8
SnapEngage
8.3
Community Forums
Help Scout
8.3
SnapEngage
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
SnapEngage
Not enough data available
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.7
Forum to Reponse
Help Scout
8.0
SnapEngage
8.6
Tickets and Tagging
Help Scout
8.7
SnapEngage
8.6
Live Chat
Help Scout
6.4
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.5%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Computer Software
22.6%
Information Technology and Services
14.5%
 
Internet
19.0%
Computer Software
14.5%
 
Information Technology and Services
8.3%
Financial Services
5.3%
 
Marketing and Advertising
6.0%
Telecommunications
4.6%
 
Hospital & Health Care
4.8%
Insurance
4.6%
 
Other
39.3%
Other
56.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
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