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Compare Help Scout vs SnapEngage

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comparison of Help Scout vs. SnapEngage
based on data from user reviews. Help Scout rates 4.3/5 stars with 122 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Premier Plan
$420 month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Plus
$27 user/month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
9.8%
 
Computer Software
23.6%
Information Technology and Services
14.8%
 
Internet
20.4%
Computer Software
14.8%
 
Information Technology and Services
8.3%
Financial Services
5.4%
 
Marketing and Advertising
6.4%
Telecommunications
4.7%
 
E-Learning
4.5%
Insurance
4.7%
 
Other
36.9%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
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Kate from G2 Crowd

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