Compare Help Scout vs SnapEngage

See this comparison of Help Scout vs. SnapEngage based on data from user reviews. Help Scout rates 4.4/5 stars with 96 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Premier Plan
$420 month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Plus
$27 user/month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 89 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 89 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.2
(Based on 89 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.3%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
10.0%
 
Computer Software
23.1%
Computer Software
15.1%
 
Internet
21.5%
Information Technology and Services
14.4%
 
Information Technology and Services
9.1%
Financial Services
5.5%
 
Marketing and Advertising
7.4%
Telecommunications
4.8%
 
E-Learning
4.1%
Insurance
4.1%
 
Other
34.7%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
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Kate avatar
Kate from G2 Crowd

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