G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Help Scout vs SnapEngage

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comparison of Help Scout vs. SnapEngage
based on data from user reviews. Help Scout rates 4.3/5 stars with 119 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
Premier Plan
$420 month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Plus
$27 user/month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 111 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 111 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 52 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 54 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 96 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 49 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 111 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.5%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.5%
9.8%
 
Computer Software
22.7%
Computer Software
14.9%
 
Internet
21.4%
Information Technology and Services
14.2%
 
Information Technology and Services
7.8%
Financial Services
5.4%
 
Marketing and Advertising
6.5%
Insurance
4.7%
 
E-Learning
4.5%
Telecommunications
4.7%
 
Other
37.0%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

 
 No downloads provided.No downloads provided.
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