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Compare Help Scout, SnapEngage, and HappyFox

 
Basic
$8 user/month
Premier Plan
$420 month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Business Plan
$60 /month.
Enterprise
$69 per staff / month
 
Enterprise Plan
Custom
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.8
(Based on 119 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.3
(Based on 121 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
9.0
(Based on 79 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.2
(Based on 110 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
8.7
(Based on 119 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
42.6%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
47.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
9.8%
15.5%
 
Computer Software
23.1%
Computer Software
14.9%
Information Technology and Services
14.1%
 
Internet
21.2%
Information Technology and Services
14.2%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Financial Services
5.4%
Higher Education
6.4%
 
Marketing and Advertising
6.4%
Insurance
4.7%
Education Management
3.8%
 
E-Learning
4.5%
Telecommunications
4.7%
Real Estate
3.8%
 
Other
36.5%
Other
56.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
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