Compare Help Scout, SnapEngage, and HappyFox

 
Plus
$27 user/month
Essentials
From $16 per user / per month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Professional
From $26 per user / per month
Fantastic
$49 per staff / month
 
Basic
$8 user/month
Enterprise
From $40 per user / per month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
9.0
(Based on 79 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
9.2
(Based on 114 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
8.7
(Based on 123 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
42.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
47.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
9.5%
15.5%
 
Computer Software
23.5%
Information Technology and Services
14.5%
Information Technology and Services
14.1%
 
Internet
19.8%
Computer Software
14.5%
Computer Software
12.2%
 
Information Technology and Services
8.0%
Financial Services
5.3%
Higher Education
6.4%
 
Marketing and Advertising
6.2%
Telecommunications
4.6%
Real Estate
3.8%
 
E-Learning
4.3%
Insurance
4.6%
Education Management
3.8%
 
Other
38.3%
Other
56.6%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
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