Compare Help Scout, SnapEngage, and HappyFox

 
Basic
$8 user/month
Premier Plan
$420 month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Business Plan
$60 /month.
Enterprise
$69 per staff / month
 
Enterprise Plan
Custom
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.8
(Based on 119 reviews)
9.0
(Based on 103 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
9.3
(Based on 121 reviews)
9.4
(Based on 103 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
9.0
(Based on 79 reviews)
9.0
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
9.2
(Based on 110 reviews)
9.3
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
8.7
(Based on 119 reviews)
9.4
(Based on 105 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
42.6%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
47.5%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
9.8%
15.6%
 
Internet
21.9%
Computer Software
14.9%
Information Technology and Services
14.3%
 
Computer Software
21.9%
Information Technology and Services
14.2%
Computer Software
12.3%
 
Information Technology and Services
7.9%
Financial Services
5.4%
Higher Education
6.5%
 
Marketing and Advertising
6.6%
Insurance
4.7%
Education Management
3.9%
 
E-Learning
4.6%
Telecommunications
4.7%
Real Estate
3.9%
 
Other
37.1%
Other
56.1%
Other
59.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 No downloads provided.No downloads provided.No downloads provided.
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