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Compare Help Scout, SnapEngage, and HappyFox

 
Basic
$8 user/month
Premier Plan
$420 month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Business Plan
$60 /month.
Enterprise
$69 per staff / month
 
Enterprise Plan
Custom
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.8
(Based on 120 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.3
(Based on 122 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.0
(Based on 79 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.2
(Based on 111 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 113 reviews)
8.7
(Based on 120 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.5%
42.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
48.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.6%
9.8%
15.5%
 
Computer Software
23.6%
Information Technology and Services
14.8%
Information Technology and Services
14.1%
 
Internet
20.4%
Computer Software
14.8%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Financial Services
5.4%
Higher Education
6.4%
 
Marketing and Advertising
6.4%
Telecommunications
4.7%
Real Estate
3.8%
 
E-Learning
4.5%
Insurance
4.7%
Education Management
3.8%
 
Other
36.9%
Other
55.7%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
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Kate from G2 Crowd

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