Compare Help Scout, SnapEngage, HappyFox, and Freshdesk

Pricing

 
Basic
$8
user/month
Essentials
From $16
per user / per month
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Standard
$15
user/month
Professional
From $26
per user / per month
Fantastic
$49
per staff / month
Blossom
$19
/ agent / month billed annually
 
Plus
$27
user/month
Enterprise
From $40
per user / per month
Enterprise
$69
per staff / month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
8.9
8.5
Ease of Use
Ease of Use
9.2
9.2
9.3
8.8
Ease of Setup
Ease of Setup
8.8
8.9
8.9
8.5
Ease of Admin
Ease of Admin
8.8
8.8
9.1
8.7
Quality of Support
Quality of Support
8.8
9.1
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
8.6
9.3
8.6
Meets Requirements
Help Scout
8.4
SnapEngage
8.7
HappyFox
8.9
Freshdesk
8.5
Ease of Use
Help Scout
9.2
SnapEngage
9.2
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
SnapEngage
8.9
HappyFox
8.9
Freshdesk
8.5
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
HappyFox
9.1
Freshdesk
8.7
Quality of Support
Help Scout
8.8
SnapEngage
9.1
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
SnapEngage
9.4
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.8
SnapEngage
8.6
HappyFox
9.3
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.9
HappyFox
8.5
Freshdesk
8.7
Searchable Articles
Help Scout
7.9
SnapEngage
8.3
HappyFox
8.8
Freshdesk
8.6
Community Forums
Help Scout
8.3
SnapEngage
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
SnapEngage
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.7
HappyFox
7.2
Freshdesk
7.2
Forum to Reponse
Help Scout
8.0
SnapEngage
8.6
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.6
SnapEngage
8.6
HappyFox
9.3
Freshdesk
8.8
Live Chat
Help Scout
6.4
SnapEngage
9.9
HappyFox
8.1
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
42.9%
46.4%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.6%
38.1%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.5%
15.5%
10.7%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
22.4%
Information Technology and Services
14.5%
Information Technology and Services
14.1%
Information Technology and Services
20.3%
 
Internet
18.8%
Computer Software
14.5%
Computer Software
12.2%
Computer Software
14.0%
 
Information Technology and Services
8.2%
Financial Services
5.3%
Higher Education
6.4%
Internet
5.9%
 
Marketing and Advertising
5.9%
Telecommunications
4.6%
Real Estate
3.8%
Education Management
3.7%
 
Hospital & Health Care
4.7%
Insurance
4.6%
Education Management
3.8%
E-Learning
3.4%
 
Other
40.0%
Other
56.6%
Other
59.6%
Other
52.7%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Help Scout
No videos provided
SnapEngage
No videos provided
HappyFox
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
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