Compare Help Scout, SnapEngage, HappyFox, and TeamSupport

Pricing

 
Standard
$15 user/month
Essentials
From $16 per user / per month
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Plus
$27 user/month
Professional
From $26 per user / per month
Fantastic
$49 per staff / month
Enterprise
$65 / agent / month billed annually
 
Basic
$8 user/month
Enterprise
From $40 per user / per month
Enterprise
$69 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
8.9
8.6
Ease of Use
Ease of Use
9.2
9.2
9.3
8.6
Ease of Setup
Ease of Setup
8.8
8.9
8.9
8.3
Ease of Admin
Ease of Admin
8.8
8.8
9.1
8.7
Quality of Support
Quality of Support
8.8
9.1
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
7.7
8.6
9.3
9.0
Meets Requirements
Help Scout
8.4
SnapEngage
8.7
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Help Scout
9.2
SnapEngage
9.2
HappyFox
9.3
TeamSupport
8.6
Ease of Setup
Help Scout
8.8
SnapEngage
8.9
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Help Scout
8.8
SnapEngage
9.1
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Help Scout
9.0
SnapEngage
9.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.7
SnapEngage
8.6
HappyFox
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.9
HappyFox
8.5
TeamSupport
8.2
Searchable Articles
Help Scout
7.8
SnapEngage
8.3
HappyFox
8.8
TeamSupport
8.3
Community Forums
Help Scout
8.3
SnapEngage
Not enough data available
HappyFox
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Help Scout
8.1
SnapEngage
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.7
HappyFox
7.2
TeamSupport
8.7
Forum to Reponse
Help Scout
8.0
SnapEngage
8.6
HappyFox
8.1
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
SnapEngage
8.6
HappyFox
9.3
TeamSupport
8.8
Live Chat
Help Scout
6.4
SnapEngage
9.9
HappyFox
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
42.9%
46.4%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
47.6%
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.5%
15.5%
11.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
22.6%
Information Technology and Services
14.5%
Information Technology and Services
14.1%
Computer Software
27.2%
 
Internet
19.0%
Computer Software
14.5%
Computer Software
12.2%
Information Technology and Services
21.0%
 
Information Technology and Services
8.3%
Financial Services
5.3%
Higher Education
6.4%
Internet
5.7%
 
Marketing and Advertising
6.0%
Telecommunications
4.6%
Real Estate
3.8%
Financial Services
4.4%
 
Hospital & Health Care
4.8%
Insurance
4.6%
Education Management
3.8%
Hospitality
3.6%
 
Other
39.3%
Other
56.6%
Other
59.6%
Other
38.1%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
SnapEngage
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
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