Compare Help Scout, SnapEngage, and Olark

 
Basic
$8 user/month
Premier Plan
$420 month
Olark Live Chat
$17 per month
 
Standard
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Plus
$27 user/month
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.8
(Based on 119 reviews)
8.9
(Based on 161 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
9.3
(Based on 121 reviews)
9.3
(Based on 163 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 89 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 90 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
9.2
(Based on 110 reviews)
9.0
(Based on 133 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 83 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
8.7
(Based on 119 reviews)
8.1
(Based on 164 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
42.6%
48.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
47.5%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
9.8%
4.8%
 
Internet
21.9%
Computer Software
14.9%
Computer Software
24.6%
 
Computer Software
21.9%
Information Technology and Services
14.2%
Internet
14.7%
 
Information Technology and Services
7.9%
Financial Services
5.4%
Retail
5.7%
 
Marketing and Advertising
6.6%
Insurance
4.7%
Marketing and Advertising
4.7%
 
E-Learning
4.6%
Telecommunications
4.7%
Education Management
3.8%
 
Other
37.1%
Other
56.1%
Other
46.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No videos provided.No videos provided.

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

Watch our videos to learn more about our platform and the customers and company behind it. We are Olark!

 No downloads provided.No downloads provided.
Ask Help Scout a QuestionContact Help ScoutAsk SnapEngage a QuestionContact SnapEngageAsk Olark a QuestionContact Olark
Kate from G2 Crowd

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