Want to see who topped the 2019 Best Software Awards?

Compare Help Scout, SnapEngage, and Olark

 
Basic
$8 user/month
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Standard
$15 user/month
Professional
From $26 per user / per month
 
Plus
$27 user/month
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
8.8
(Based on 122 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.3
(Based on 124 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.2
(Based on 113 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
8.7
(Based on 122 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
43.2%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
47.2%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
9.6%
5.4%
 
Computer Software
23.4%
Information Technology and Services
14.6%
Computer Software
22.4%
 
Internet
20.3%
Computer Software
14.6%
Internet
13.4%
 
Information Technology and Services
8.2%
Financial Services
5.3%
Retail
6.0%
 
Marketing and Advertising
6.3%
Telecommunications
4.6%
Education Management
4.7%
 
E-Learning
4.4%
Insurance
4.6%
Marketing and Advertising
3.4%
 
Other
37.3%
Other
56.3%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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