Compare Help Scout vs Solvvy

See this comparison of Help Scout vs. Solvvy based on data from user reviews. Help Scout rates 4.3/5 stars with 117 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 109 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 109 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 51 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 53 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 94 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 48 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 109 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.6%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
0.0%
 
Internet
21.9%
Internet
45.5%
 
Computer Software
21.9%
Computer Software
27.3%
 
Information Technology and Services
7.9%
Computer Networking
9.1%
 
Marketing and Advertising
6.6%
Food & Beverages
4.5%
 
E-Learning
4.6%
Health, Wellness and Fitness
4.5%
 
Other
37.1%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

Yael M.
Administrator in Internet

There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the...

 
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Kate from G2 Crowd

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