Compare Help Scout vs Solvvy
See this
comparison of Help Scout vs. Solvvy
based on data from user reviews. Help Scout rates 4.3/5 stars with 136 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
Ease of Use
Ease of Use
9.2
9.3
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Ease of Use
Help Scout
9.2
Solvvy
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Quality of Support
Help Scout
8.8
Solvvy
9.4
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Tickets and Tagging
Help Scout
8.6
Solvvy
9.0
Live Chat
Help Scout
6.4
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
22.4%
Internet
31.3%
 
Internet
18.8%
Computer Software
28.1%
 
Information Technology and Services
8.2%
Retail
15.6%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
 
Hospital & Health Care
4.7%
Computer Networking
6.3%
 
Other
40.0%
Other
12.5%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Solvvy
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