Compare Help Scout vs Solvvy

See this comparison of Help Scout vs. Solvvy based on data from user reviews. Help Scout rates 4.5/5 stars with 91 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 84 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 84 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 40 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 41 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 74 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 38 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 84 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
72.1%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.6%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.3%
0.0%
 
Computer Software
23.7%
Computer Software
42.9%
 
Internet
22.8%
Internet
28.6%
 
Information Technology and Services
7.9%
Food & Beverages
7.1%
 
Marketing and Advertising
6.1%
Computer Networking
7.1%
 
E-Learning
4.4%
Retail
7.1%
 
Other
35.1%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

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Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

 
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 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.