Compare Help Scout vs Solvvy

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comparison of Help Scout vs. Solvvy
based on data from user reviews. Help Scout rates 4.3/5 stars with 121 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Solvvy
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Add Product
Help Scout
Help Scout
4.3
Based on 121 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 113 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 113 reviews)
9.4
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 53 reviews)
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 55 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 50 reviews)
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 113 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.3%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
0.0%
 
Computer Software
23.1%
Internet
33.3%
 
Internet
21.2%
Computer Software
23.3%
 
Information Technology and Services
8.3%
Retail
16.7%
 
Marketing and Advertising
6.4%
Consumer Electronics
6.7%
 
E-Learning
4.5%
Computer Networking
6.7%
 
Other
36.5%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

G2 Crowd User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

 
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Kate from G2 Crowd

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