Compare Help Scout vs Solvvy

See this comparison of Help Scout vs. Solvvy based on data from user reviews. Help Scout rates 4.4/5 stars with 97 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 90 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 90 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 41 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 42 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 77 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 39 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 90 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.7%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.1%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
0.0%
 
Computer Software
22.8%
Internet
45.5%
 
Internet
21.1%
Computer Software
27.3%
 
Information Technology and Services
8.9%
Computer Networking
9.1%
 
Marketing and Advertising
7.3%
Food & Beverages
4.5%
 
E-Learning
4.1%
Health, Wellness and Fitness
4.5%
 
Other
35.8%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

 
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Kate from G2 Crowd

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