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Compare Help Scout vs Solvvy

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comparison of Help Scout vs. Solvvy
based on data from user reviews. Help Scout rates 4.3/5 stars with 124 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Help Scout
Solvvy
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Add Product
Help Scout
Help Scout
4.3
Based on 124 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 114 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 114 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 54 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 56 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 98 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 51 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 114 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
0.0%
 
Computer Software
23.4%
Internet
31.3%
 
Internet
20.3%
Computer Software
28.1%
 
Information Technology and Services
8.2%
Retail
15.6%
 
Marketing and Advertising
6.3%
Consumer Electronics
6.3%
 
E-Learning
4.4%
Computer Networking
6.3%
 
Other
37.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
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