Compare Help Scout, Solvvy, and Freshdesk

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Help Scout
Solvvy
Optimized for quick response
Freshdesk
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Help Scout
Help Scout
4.3
Based on 128 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Plus
$27 user/month
Sprout
Free for UNLIMITED agents
 
Basic
$8 user/month
Blossom
$19 / agent / month billed annually
 
Standard
$15 user/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
9.0
(Based on 20 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
9.3
(Based on 20 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
9.1
(Based on 19 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
9.3
(Based on 20 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
9.5
(Based on 20 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.7
(Based on 20 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
10.0
(Based on 20 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
15.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
84.2%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
0.0%
10.7%
 
Computer Software
23.5%
Internet
31.3%
Information Technology and Services
20.6%
 
Internet
19.8%
Computer Software
28.1%
Computer Software
14.2%
 
Information Technology and Services
8.0%
Retail
15.6%
Internet
5.9%
 
Marketing and Advertising
6.2%
Consumer Electronics
6.3%
Education Management
3.7%
 
E-Learning
4.3%
Computer Networking
6.3%
E-Learning
3.5%
 
Other
38.3%
Other
12.5%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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