Compare Help Scout, Solvvy, Freshdesk, and HappyFox

Pricing

 
Standard
$15
user/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Plus
$27
user/month
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Basic
$8
user/month
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.5
8.9
Ease of Use
Ease of Use
9.2
9.3
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.9
8.5
8.9
Ease of Admin
Ease of Admin
8.8
9.2
8.7
9.1
Quality of Support
Quality of Support
8.8
9.4
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.6
9.3
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Help Scout
9.2
Solvvy
9.3
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Freshdesk
8.5
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Freshdesk
8.6
HappyFox
8.8
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Help Scout
8.6
Solvvy
9.0
Freshdesk
8.8
HappyFox
9.3
Live Chat
Help Scout
6.4
Solvvy
Not enough data available
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
15.8%
53.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
84.2%
36.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
10.8%
15.5%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.4%
Internet
31.3%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Internet
18.8%
Computer Software
28.1%
Computer Software
14.0%
Computer Software
12.2%
 
Information Technology and Services
8.2%
Retail
15.6%
Internet
5.9%
Higher Education
6.4%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
Education Management
3.7%
Real Estate
3.8%
 
Hospital & Health Care
4.7%
Computer Networking
6.3%
E-Learning
3.4%
Education Management
3.8%
 
Other
40.0%
Other
12.5%
Other
52.7%
Other
59.6%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Solvvy
Freshdesk
HappyFox
No videos provided
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