Compare Help Scout, Solvvy, Freshdesk, and Kayako
 
Help Scout
Help Scout
Solvvy
Solvvy
Optimized for quick response
Freshdesk
Freshdesk
Kayako
Kayako
Optimized for quick response

Pricing

 
Basic
$8
user/month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Standard
$15
user/month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Plus
$27
user/month
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.5
8.1
Ease of Use
Ease of Use
9.2
9.3
8.8
8.4
Ease of Setup
Ease of Setup
8.8
8.9
8.5
8.0
Ease of Admin
Ease of Admin
8.8
9.2
8.7
8.1
Quality of Support
Quality of Support
8.8
9.4
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.6
7.1
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Freshdesk
8.5
Kayako
8.1
Ease of Use
Help Scout
9.2
Solvvy
9.3
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Freshdesk
8.5
Kayako
8.0
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Freshdesk
8.7
Kayako
8.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Freshdesk
8.6
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Freshdesk
8.7
Kayako
8.9
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Freshdesk
8.6
Kayako
9.2
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
Help Scout
8.6
Solvvy
9.0
Freshdesk
8.8
Kayako
9.3
Live Chat
Help Scout
6.4
Solvvy
Not enough data available
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.9%
15.8%
53.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
84.2%
36.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
10.7%
7.8%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Software
22.4%
Internet
31.3%
Information Technology and Services
20.4%
Information Technology and Services
23.6%
 
Internet
18.8%
Computer Software
28.1%
Computer Software
14.0%
Computer Software
17.3%
 
Information Technology and Services
8.2%
Retail
15.6%
Internet
5.9%
Telecommunications
7.2%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
Education Management
3.7%
Internet
5.3%
 
Hospital & Health Care
4.7%
Computer Networking
6.3%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
40.0%
Other
12.5%
Other
52.6%
Other
42.8%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Solvvy
Most Helpful Favorable Review
G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Solvvy
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Help Scout a QuestionContact Help ScoutAsk Solvvy a QuestionContact SolvvyAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako