Compare Help Scout, Solvvy, Freshdesk, and Zendesk Support

Pricing

 
Basic
$8
user/month
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Standard
$15
user/month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Plus
$27
user/month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.5
8.6
Ease of Use
Ease of Use
9.2
9.3
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.9
8.5
8.2
Ease of Admin
Ease of Admin
8.8
9.2
8.7
8.3
Quality of Support
Quality of Support
8.8
9.4
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
8.6
7.6
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
Help Scout
9.2
Solvvy
9.3
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
Solvvy
9.4
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.7
Solvvy
10.0
Freshdesk
8.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Freshdesk
8.7
Zendesk Support
8.6
Searchable Articles
Help Scout
7.8
Solvvy
9.7
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Help Scout
6.4
Solvvy
Not enough data available
Freshdesk
8.8
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
15.8%
53.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
84.2%
36.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
10.7%
16.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
22.6%
Internet
31.3%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Internet
19.0%
Computer Software
28.1%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Information Technology and Services
8.3%
Retail
15.6%
Internet
5.9%
Internet
10.3%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Hospital & Health Care
4.8%
Computer Networking
6.3%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
39.3%
Other
12.5%
Other
52.6%
Other
48.5%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

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No videos provided
Help Scout
No videos provided
Solvvy
Freshdesk
Zendesk Support
No videos provided
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