Compare Help Scout, Solvvy, and HappyFox

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Help Scout
Solvvy
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HappyFox
Optimized for quick response
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Help Scout
Help Scout
4.3
Based on 130 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Basic
$8 user/month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 120 reviews)
9.0
(Based on 20 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 120 reviews)
9.3
(Based on 20 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 57 reviews)
9.1
(Based on 19 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 59 reviews)
9.3
(Based on 20 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 104 reviews)
9.5
(Based on 20 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 54 reviews)
9.7
(Based on 20 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 120 reviews)
10.0
(Based on 20 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
59.7%
15.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.9%
84.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.4%
0.0%
15.5%
 
Computer Software
23.2%
Internet
31.3%
Information Technology and Services
14.1%
 
Internet
19.5%
Computer Software
28.1%
Computer Software
12.2%
 
Information Technology and Services
7.9%
Retail
15.6%
Higher Education
6.4%
 
Marketing and Advertising
6.1%
Consumer Electronics
6.3%
Real Estate
3.8%
 
E-Learning
4.3%
Computer Networking
6.3%
Education Management
3.8%
 
Other
39.0%
Other
12.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
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 No downloads provided.No downloads provided.
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