Compare Help Scout, Solvvy, and HappyFox
 Help Scout 4.3 Based on 130 reviews |  Solvvy 4.8 Based on 20 reviews Optimized for quick response |  HappyFox 4.6 Based on 110 reviews Optimized for quick response |
Pricing
Basic $8 user/month | ‐ | Mighty $29 per staff / month | |
Standard $15 user/month | ‐ | Fantastic $49 per staff / month | |
Plus $27 user/month | ‐ | Enterprise $69 per staff / month | |
| ‐ | ‐ | Enterprise Plus $89 per staff / month | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 120 reviews) | 9.0 (Based on 20 reviews) | 9.0 (Based on 104 reviews) |
| Ease of Use | 9.2 (Based on 120 reviews) | 9.3 (Based on 20 reviews) | 9.4 (Based on 104 reviews) |
| Ease of Setup | 8.9 (Based on 57 reviews) | 9.1 (Based on 19 reviews) | 9.0 (Based on 81 reviews) |
| Ease of Admin | 8.9 (Based on 59 reviews) | 9.3 (Based on 20 reviews) | 9.2 (Based on 80 reviews) |
| Quality of Support | 8.9 (Based on 104 reviews) | 9.5 (Based on 20 reviews) | 9.3 (Based on 99 reviews) |
| Ease of Doing Business With | 9.1 (Based on 54 reviews) | 9.7 (Based on 20 reviews) | 9.4 (Based on 77 reviews) |
| Product Direction (% positive) | 8.0 (Based on 120 reviews) | 10.0 (Based on 20 reviews) | 9.4 (Based on 106 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 59.7% | 15.8% | 46.4% |
Mid-Market (51-1000 emp.) | 37.9% | 84.2% | 38.1% |
Enterprise (> 1000 emp.) | 2.4% | 0.0% | 15.5% |
Reviewers' Industry
Computer Software 23.2% | Internet 31.3% | Information Technology and Services 14.1% | |
Internet 19.5% | Computer Software 28.1% | Computer Software 12.2% | |
Information Technology and Services 7.9% | Retail 15.6% | Higher Education 6.4% | |
Marketing and Advertising 6.1% | Consumer Electronics 6.3% | Real Estate 3.8% | |
E-Learning 4.3% | Computer Networking 6.3% | Education Management 3.8% | |
Other 39.0% | Other 12.5% | Other 59.6% |
Reviews
| Most Helpful Favorable Review | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... | James S. Administrator The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative! | Michael B. Administrator in Computer Software Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens... |
| Most Helpful Critical Review | Kelsey S. User in Retail There was a high volume of calls that our company never received | G2 Crowd User in Computer Software Navigation from ticket to ticket. Sometimes a bit slow to process. |
