Compare Help Scout, Solvvy, and Kayako

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Help Scout
Solvvy
Optimized for quick response
Kayako
Optimized for quick response
Add Product
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Help Scout
Help Scout
4.3
Based on 128 reviews
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Basic
$8 user/month
Inbox
$15 /agent/month
 
Standard
$15 user/month
Growth
$30 /agent/month
 
Plus
$27 user/month
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
9.0
(Based on 20 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
9.3
(Based on 20 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
9.1
(Based on 19 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
9.3
(Based on 20 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
9.5
(Based on 20 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
10.0
(Based on 20 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
15.8%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
84.2%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
0.0%
7.2%
 
Computer Software
23.5%
Internet
31.3%
Information Technology and Services
23.7%
 
Internet
19.8%
Computer Software
28.1%
Computer Software
17.4%
 
Information Technology and Services
8.0%
Retail
15.6%
Telecommunications
7.2%
 
Marketing and Advertising
6.2%
Consumer Electronics
6.3%
Internet
5.3%
 
E-Learning
4.3%
Computer Networking
6.3%
Marketing and Advertising
3.9%
 
Other
38.3%
Other
12.5%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Help Scout a QuestionContact Help ScoutAsk Solvvy a QuestionContact SolvvyAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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