Compare Help Scout, Solvvy, Kayako, and Freshdesk
 
Help Scout
Help Scout
Solvvy
Solvvy
Optimized for quick response
Kayako
Kayako
Optimized for quick response
Freshdesk
Freshdesk

Pricing

 
Basic
$8 user/month
Inbox
$15 /agent/month
Sprout
Free for UNLIMITED agents
 
Standard
$15 user/month
Growth
$30 /agent/month
Blossom
$19 / agent / month billed annually
 
Plus
$27 user/month
Scale
$60 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.1
8.5
Ease of Use
Ease of Use
9.2
9.3
8.4
8.8
Ease of Setup
Ease of Setup
8.8
8.9
8.0
8.5
Ease of Admin
Ease of Admin
8.8
9.2
8.1
8.7
Quality of Support
Quality of Support
8.8
9.4
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.1
8.6
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Kayako
8.1
Freshdesk
8.5
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
Freshdesk
8.5
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
Freshdesk
8.7
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
Freshdesk
8.9
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Kayako
8.4
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.7
Solvvy
10.0
Kayako
7.1
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Kayako
8.9
Freshdesk
8.7
Searchable Articles
Help Scout
7.8
Solvvy
9.7
Kayako
9.2
Freshdesk
8.6
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Kayako
8.6
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Kayako
8.5
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Kayako
9.0
Freshdesk
7.2
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Kayako
8.0
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Kayako
9.3
Freshdesk
8.8
Live Chat
Help Scout
6.4
Solvvy
Not enough data available
Kayako
8.9
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
15.8%
56.9%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.1%
84.2%
35.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
7.8%
10.7%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
22.6%
Internet
31.3%
Information Technology and Services
23.6%
Information Technology and Services
20.4%
 
Internet
19.0%
Computer Software
28.1%
Computer Software
17.3%
Computer Software
14.0%
 
Information Technology and Services
8.3%
Retail
15.6%
Telecommunications
7.2%
Internet
5.9%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Internet
5.3%
Education Management
3.7%
 
Hospital & Health Care
4.8%
Computer Networking
6.3%
Marketing and Advertising
3.8%
E-Learning
3.4%
 
Other
39.3%
Other
12.5%
Other
42.8%
Other
52.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Solvvy
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
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