Compare Help Scout, Solvvy, Kayako, and HappyFox
 
Help Scout
Help Scout
Solvvy
Solvvy
Optimized for quick response
Kayako
Kayako
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Growth
$30
/agent/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Scale
$60
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.8
8.1
8.9
Ease of Use
Ease of Use
9.2
9.3
8.4
9.3
Ease of Setup
Ease of Setup
8.8
8.9
8.0
8.9
Ease of Admin
Ease of Admin
8.8
9.2
8.1
9.1
Quality of Support
Quality of Support
8.8
9.4
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.1
9.3
Meets Requirements
Help Scout
8.4
Solvvy
8.8
Kayako
8.1
HappyFox
8.9
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
HappyFox
9.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.7
Solvvy
10.0
Kayako
7.1
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Kayako
8.9
HappyFox
8.5
Searchable Articles
Help Scout
7.8
Solvvy
9.7
Kayako
9.2
HappyFox
8.8
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Kayako
8.6
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Kayako
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Kayako
9.0
HappyFox
7.2
Forum to Reponse
Help Scout
8.0
Solvvy
Not enough data available
Kayako
8.0
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Kayako
9.3
HappyFox
9.3
Live Chat
Help Scout
6.4
Solvvy
Not enough data available
Kayako
8.9
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.4%
15.8%
56.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
84.2%
35.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
0%
7.8%
15.5%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
22.5%
Internet
31.3%
Information Technology and Services
23.6%
Information Technology and Services
14.1%
 
Internet
18.9%
Computer Software
28.1%
Computer Software
17.3%
Computer Software
12.2%
 
Information Technology and Services
8.3%
Retail
15.6%
Telecommunications
7.2%
Higher Education
6.4%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
Internet
5.3%
Real Estate
3.8%
 
Hospital & Health Care
4.7%
Computer Networking
6.3%
Marketing and Advertising
3.8%
Education Management
3.8%
 
Other
39.6%
Other
12.5%
Other
42.8%
Other
59.6%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
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