Compare Help Scout, Solvvy, and TeamSupport

Add Product
Help Scout
Solvvy
Optimized for quick response
TeamSupport
Add Product
remove product
Help Scout
Help Scout
4.3
Based on 128 reviews
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 509 reviews
 
Basic
$8 user/month
Support Desk
$50 / agent / month billed annually
 
Standard
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Plus
$27 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 118 reviews)
9.0
(Based on 20 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 118 reviews)
9.3
(Based on 20 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 55 reviews)
9.1
(Based on 19 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 57 reviews)
9.3
(Based on 20 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 102 reviews)
9.5
(Based on 20 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 52 reviews)
9.7
(Based on 20 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 118 reviews)
10.0
(Based on 20 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.7%
15.8%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.9%
84.2%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.5%
0.0%
11.1%
 
Computer Software
23.5%
Internet
31.3%
Computer Software
27.2%
 
Internet
19.8%
Computer Software
28.1%
Information Technology and Services
20.7%
 
Information Technology and Services
8.0%
Retail
15.6%
Internet
5.6%
 
Marketing and Advertising
6.2%
Consumer Electronics
6.3%
Financial Services
4.5%
 
E-Learning
4.3%
Computer Networking
6.3%
Hospitality
3.6%
 
Other
38.3%
Other
12.5%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Help Scout a QuestionContact Help ScoutAsk Solvvy a QuestionContact Solvvy
Kate from G2 Crowd

Need help?

I can help.